RightFax™ Support Renewal Policies

RIGHTFAX™ SUPPORT CUSTOMERS: OpenText™ support renewal policies could have a financial impact on your RightFax™ support renewal If you use RightFax™ and currently have a RightFax™ support agreement, we’d like to make you aware of renewal policies in the OpenText™ Protect™ Software Maintenance Program that may have a financial impact on your support renewal. These policies specifically […]

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CLIENT REFRESH ISSUE WITH RIGHTFAX™ 10.6 FP3

If you are considering an upgrade to RightFax™ 10.6 FP3, you should be aware of a possible performance anomaly if you do not also upgrade your client software. According to the OpenText™ RightFax™ 10.6 FP3 Installation Guide, some server and client combinations may result in a loss of functionality: “Server and client features are highly […]

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RightFax™ 10.6 Feature Pack 3 Service Release 1

RightFax™ 10.6 Feature Pack 3 Service Release 1 is now available. OpenText™ recently released RightFax™ 10.6 Feature Pack 3 Service Release 1. This release addresses a number of errors found within Feature Pack 3 related to the conversion engine, alerting, email gateways, DocTransport, Web Client, FaxUtil and Exchange Web Services. Anyone considering installing the latest […]

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RightFax™ Service Release

OpenText™ has recently released RightFax™ 10.6, FP2, SR3. This latest release contains a collection of bug fixes for your RightFax™ environment. For a complete list of fixed issues and installation instructions, please refer to the Release Notes in the OpenText™ Knowledge Center.  Instant InfoSystems has tested this release and recommends installing in environments requiring the specific fixes. […]

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RightFax™ 10.6 Known Conversion Issues

OpenText™ has confirmed a known conversion issue with RightFax™ 10.6. According to the latest OpenText™ Technical Alert, “In OpenText™ RightFax™ 10.6, fax information may get delivered to the wrong recipient. The tracking number for this issue is RF-13998.”  The issue exists when the content of a document fails conversion. When this happens, the content that fails conversion […]

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