fbpx

RightFax™ 10.6 Known Conversion Issues

OpenText™ has confirmed a known conversion issue with RightFax™ 10.6. According to the latest OpenText™ Technical Alert, “In OpenText™ RightFax™ 10.6, fax information may get delivered to the wrong recipient. The tracking number for this issue is RF-13998.” 

The issue exists when the content of a document fails conversion. When this happens, the content that fails conversion may get merged with the content of a new fax and delivered to the wrong recipient. Faxes delivered to the wrong recipient may cause HIPAA violations which could result in fines as well as civil and criminal penalties. 

The specific products affected by this issue are:

  • RightFax™ 10.6 FP2 SR1
  • RightFax™ 10.6 FP2
  • RightFax™ 10.6 FP1 SR3
  • RightFax™ 10.6 FP1 SR2
  • RightFax™ 10.6 FP1 SR1
  • RightFax™ 10.6 FP1

This issue does not affect RightFax™ 10.5.

This conversion issue has been a known issue for more than a year, but has not been addressed until the release of RightFax™ 10.6 FP2 SR2. However, if you are considering an upgrade to RightFax™ 10.6 FP2 SR2, or changes of any kind to your RightFax™ environment, please contact an IIS Fax Specialist to ensure the latest RightFax™ release does not have an adverse impact on your fax environment.

Additionally, with RightFax™ 10.5 nearing Sustaining Maintenance, now is an excellent time to consider alternative fax solutions that provide more sophisticated functionality, seamless cloud migration, lower-cost methods for Disaster Recovery, and more reliable performance. Learn more about these industry-leading fax solutions or contact and IIS Fax Specialist today.

 

 

 

 

Instant InfoSystems is an independent provider of OpenText™ RightFax™ services and support.

OpenText™ RightFax™ is a registered trademark of OpenText™ Corporation. Instant InfoSystems is not an authorized partner of OpenText™ or reseller of OpenText™ products or OpenText™ support plans.

Share This Post

Subscribe For Updates

Get updates and learn from the Leaders In Cloud Communications.

More To Explore

Key Factors to Consider When Managing Your Fax Environment

The Challenges in Finding Fax Expertise In today’s world of ever-changing technology, fax remains one of the most secure methods of transmitting documents, particularly in highly regulated industries. Transmitting mission critical documents via fax remains one of the most ubiquitous transport methods and provides both security and reliability when exchanging confidential information.  If fax is

6 Benefits of Automating Your Healthcare Processes

Save Time and Money with Healthcare Process Automation A large part of maintaining meaningful engagement with your patients is through timely communication such as reminder calls, scheduling appointments, surveys, and follow-ups. But all too often, these calls go unanswered and the patients that miss these calls are expected to call back and either wait for

Do You Need A Cloud Communications Partner?

drop us a line and keep in touch

Events

Live Webinar: Delight Your Customers with Transactional Email

Customer expectations have never been higher for an immediate response to inquiries and interactions with your company.   Join Instant InfoSystems and Retarus To learn …

Read More →

News

Key Factors to Consider When Managing Your Fax Environment

The Challenges in Finding Fax Expertise In today’s world of ever-changing technology, fax remains one of the most secure methods of transmitting documents, particularly in …

Read More →

Do you have any questions?

Please contact us directly via our contact form or you can call us directly at (310) 750-7200.

Scroll to Top