Support Plans and More
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Instant InfoSystems Technical Support
When you partner with Instant InfoSystems, not only do you benefit from best-of-breed products and services, but also from the peace of mind that comes from knowing those products are backed by an industry-leading technical services organization.
The IIS Technical Services team is staffed with Technical Support Engineers, Field Systems Engineers, and Subject Matter Experts. The IIS Technical Services team has extensive training in every one of products we offer, with specific expertise in many of the market’s leading fax solutions including Biscom™ FAXCOM, etherFAX™, FaxCore™, Retarus™, RightFax™, stratafax™, and more.
IIS Support Plans
The Premier Support Plan is designed for customers who can address server maintenance and potential technical support issues during regular business hours. It provides support for your complete Instant InfoSystems solution (excluding those products not supported by Instant InfoSystems). This plan provides access to unlimited support (per server) during standard business hours.
- Number of incidents: Unlimited
- Hours of coverage: Monday – Friday: 5:00 a.m. to 5:00 p.m. Pacific Standard Time (PST) (excluding holidays)
- Number of servers covered on one plan: Unlimited
- Number of customer contacts: 2
- Plan duration: 1 year, 2 years, 3 years or 5 years
- Board replacement: Available
- Remote Access: Available for advanced troubleshooting
- Options: On-site or Remote
The Premier Plus Support plan is geared toward customers who have mission-critical applications. This plan provides you with the ability to handle server maintenance or potential support issues outside of regular business hours. This Premier Support plan is a comprehensive per-server plan that provides you with 7x24x365 support on your Instant InfoSystems solution (excluding those products not supported by Instant InfoSystems).
- Number of incidents: Unlimited
- Hours of coverage: Monday to Sunday, 24 hours per day, 365 days per year
- Number of servers covered on one plan: Unlimited
- Number of customer contacts: 6
- Plan duration: 1 year, 2 years, 3 years or 5 years
- Board replacement: Available
- Remote Access: Available for advanced troubleshooting
- Options: On-site or Remote
IIS Supplemental Support
The IIS Supplemental Support Plan™ provides an added layer of support for companies looking to protect their mission-critical RightFax™ environments.
IIS Best Effort Support
IIS Best Effort Support for RightFax™ provides world-class RightFax™ support without the commitment of a manufacturer support agreement.
*Instant InfoSystems is an independent provider of RightFax™ services and support. RightFax™ is a registered trademark of OpenText™ Corporation. Instant InfoSystems is not an authorized partner of OpenText™ or reseller of OpenText™ products or support plans.