Improve Communication and Collaboration with UCaaS Solutions
Unified Communications as a Strategy (UCaaS)
In its simplest form, Unified Communications (UC) allows employees to communicate effortlessly with co-workers, customers, and business partners no matter where they are or what device they use. Unified Communications seamlessly blends devices and platforms including VoIP, mobility, video conferencing, instant messaging, collaboration and presence technologies, and the increasing reality of BYOD (bring your own device.)
The Benefits of Integrating Fax with UCaaS
Many companies have adopted cloud communication platforms to address the urgent need for managing remote work environments, but fail to include fax in those migrations.
Organizations that rely on fax for the secure and compliant transfer of documents can benefit from integrating their fax solution into their Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) environments such as Microsoft Teams™, RingCentral™, Slack™, etc. Integrating fax into your unified communications platform allows for fax documents to be sent, received, tracked and managed directly from the interface your team is already using for voice, email, presence management, and customer communications – improving employee productivity, operational efficiency, and customer responsiveness.
With the right UC partner, unified communications as a service fosters a globally collaborative spirit and enables greater productivity, increased agility, and lower costs across the enterprise.
Benefits of UCaaS as a Strategy
Modern UC as a Service (UCaaS) offers the powerful cloud computing benefits of other cloud-based services, but Unified Communications “as-a-strategy” offers significant advantages over just a technology offering “as-a-service.”
Enables workforce mobility, agility, and flexibility. By providing remote workers with access to the same communications services as office-based employees, enterprises can maintain consistent levels of productivity, collaboration, and efficiency across the organization.
Consolidates User Environment for Improved Productivity. UC brings together diverse applications and only requires one log-in to access all available features and functionality. This consistency enables workers to quickly shift between tasks and applications to communicate faster with customers, partners, and each other.
Promotes Seamless Collaboration. UC allows users to better collaborate with other workers and customers in different communication formats allowing workers to receive a message via one medium and respond through another. This capability leads to faster response times and improved productivity.
Enhances the Customer Experience. Arguably the most important benefit of UC is the effect on the customer experience. When communication devices, customer data, and collaboration tools are integrated, customer response time is dramatically improved, and shorter response times lead to happier customers.