CLIENT REFRESH ISSUE WITH RIGHTFAX™ 10.6 FP3

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If you are considering an upgrade to RightFax™ 10.6 FP3, you should be aware of a possible performance anomaly if you do not also upgrade your client software. According to the OpenText™ RightFax™ 10.6 FP3 Installation Guide, some server and client combinations may result in a loss of functionality:

Server and client features are highly interdependent. RightFax™ 10.6 Feature Pack 3 features require that both servers and clients run the latest version of the software. The following RightFax™ server and client combinations are also supported, but will result in a loss of functionality: 10.6 Feature Pack 3 servers with 10.6, 10.5, and 10.0 clients.”

Instant InfoSystems’ engineering team has discovered a specific loss of functionality within RightFax™ 10.6 FP3. Users of RightFax™ 10.6 FP3 who still use the RightFax™ 10.5 client may experience issues refreshing their fax list, and as a result have their fax statuses fail to update. RightFax™ users who want to upgrade their server but not their RightFax™ client need to take this into consideration and should contact Instant InfoSystems to understand risks involved with a RightFax™ upgrade.

 

 

 

 

Instant InfoSystems is an independent provider of OpenText™ RightFax™ services and support.

OpenText™ RightFax™ is a registered trademark of OpenText™ Corporation. Instant InfoSystems is not an authorized partner of OpenText™ or reseller of OpenText™ products or OpenText™ support plans.

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