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RightFax™ Support

RightFax™ Support Renewal Policies

RIGHTFAX™ SUPPORT CUSTOMERS: OpenText™ support renewal policies could have a financial impact on your RightFax™ support renewal If you use RightFax™ and currently have a RightFax™ support agreement, we’d like to make you aware of renewal policies in the OpenText™ Protect™ Software Maintenance Program that may have a financial impact on your support renewal. These policies specifically …

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CLIENT REFRESH ISSUE WITH RIGHTFAX™ 10.6 FP3

If you are considering an upgrade to RightFax™ 10.6 FP3, you should be aware of a possible performance anomaly if you do not also upgrade your client software. According to the OpenText™ RightFax™ 10.6 FP3 Installation Guide, some server and client combinations may result in a loss of functionality: “Server and client features are highly …

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RightFax™ Service Release

OpenText™ has recently released RightFax™ 10.6, FP2, SR3. This latest release contains a collection of bug fixes for your RightFax™ environment. For a complete list of fixed issues and installation instructions, please refer to the Release Notes in the OpenText™ Knowledge Center.  Instant InfoSystems has tested this release and recommends installing in environments requiring the specific fixes. …

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RightFax™ LifeCycle: Current vs. Sustaining Maintenance

What is the difference between RightFax™ Current Maintenance and Sustaining Maintenance? You may have heard these terms used by OpenText™ to describe the various levels of support offered for RightFax™ over the course of the product’s lifecycle. Here is a brief description RightFax™ Current Maintenance and Sustaining Maintenance. Current Maintenance When OpenText™ releases a new …

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RightFax™ Alert: RightFax™ Incompatible with Adobe Reader 11.0.0.7

Issue: For RightFax™ versions 10, 10.5 and 10.6 FaxUtil client displays blank page for faxes sent with “Create PDF Option” Solution: Please refer to article 50081429 on the OpenText™ Knowledge Center or contact Instant InfoSystems at info@instantinfosystems.com or (310) 750-7295 immediately for help.     Instant InfoSystems is an independent provider of OpenText™ RightFax™ services and …

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Events

Live Webinar: Delight Your Customers with Transactional Email

Customer expectations have never been higher for an immediate response to inquiries and interactions with your company.   Join Instant InfoSystems and Retarus on January …

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News

Delight Your Customers with Transactional Email

What is Transactional Email? Everyone hates slow email, especially your customers. Transactional email involves the quick and reliable process of automated emails being exchanged between …

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Please contact us directly via our contact form or you can call us directly at (310) 750-7200.

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