If you’d like to have world-class support for your RightFax™ environment from a true vendor-neutral partner, IIS Best Effort Support may be the right solution for you. IIS Best Effort Support for RightFax™ provides world-class RightFax™ support without the commitment of an OpenText™ Support Agreement.
With IIS Best Effort Support, you can eliminate the high cost of manufacturer support and save up to 40% off the cost of supporting your RightFax™ environment.
With more than 25 years of in-depth fax knowledge and expertise, IIS can provide you with superior technical support but with the unbiased guidance and insight about your solution.
With IIS Best Effort Support for RightFax™ you benefit from:
- First line technical support from Instant InfoSystems senior fax engineers available 12×5 or 24x7x365
- Average hold times of under two minutes—with calls answered by a Level 3 Engineer ready to help
- North American-based technical support team staffed with seasoned fax specialists
- “One stop shop” for all RightFax™ support issues, including RightFax™ environments cloud-enabled with etherFAX™
- Flexible support plans, available in the time increment you require, to avoid any gaps in the protection of your critical fax environment
Instant InfoSystems is an independent provider of OpenText™ RightFax™ services and support. OpenText™ RightFax™ is a registered trademark of OpenText Corporation. Instant InfoSystems is not an authorized partner of OpenText™ or reseller of OpenText™ products or OpenText™ support plans.