IT Support that allow your organization to scale without friction

Instant InfoSystems professional services team works directly with top organizations to scale their systems through seamless integration and optimization stages during the implementation process. Our team of experts ensure a smooth setup of your cloud fax and communication solutions, handling everything from mapping to deployment while ensuring compatibility with existing infrastructure. With our consultative approach, we help businesses update, implement, and migrate infrastructure while maintaining efficiency, security, and reliability.

IlS offers professional services that enable you to maximize your systems

Professional Services

IIS professional services team is here to facilitate the seamless implementation, updating, and migration of fax and unified communication platforms. Ensuring your organization the ability to make the best use of your new software and scale effortlessly. We understand that moving or updating critical systems requires expertise, so our services team focuses on minimizing disruptions and ensuring a smooth transition. By leveraging our extensive industry knowledge and perfected methodologies, we can ensure that your update or migration is completed with minimal friction. Allowing your organization to maintain productivity and continue operations without interruption.

Our approach is centered around delivering enterprise-quality solutions that are optimized for performance, while making sure that they work and your team knows how to use them. Or experts work with your team to assess your systems, identify any missed snags or challenges. IIS will present you with a tailored plan that not only leaves you with a well-oiled machine, but importantly aligns with your business objectives. Throughout the discovery and implementation process, we prioritize security, reliability, and efficiency, ensuring that your new environment can handle the demands of your organization. The goal of our services team is to provide a seamless transition that enhances your communication capabilities while maintaining the high standards our clients require.

Migrating your system to a cloud-based platform can increase scalability, while shifting day to day management of system health on to the vendor. At IIS, we make the process easy for your team and make sure your new cloud fax and communication systems are fully operational. Some features of our professional services include discovery, stress testing, channel validation, followed by recommendations that ensure the new components integrate seamlessly with your existing IT infrastructure and operate the way you need them to. By managing every aspect of the migration, we can be confident that your communication systems are in peak working order.

Our professional services offerings were perfected over three decades, and designed to enhance your organization’s long-term vision by providing you with the best-in-breed solutions that are built to scale with your business. Whether you’re updating existing systems or migrating to new ones, we deliver enterprise-grade services that enhance operational efficiency, improve communication, and support your overall business strategy. With IIS as your trusted advisor, you can rest easy knowing that your cloud migration will be handled with the utmost care and expertise, resulting in a seamless transition to a more powerful system.

We take pride in keeping you online

Over the years we have had the opportunity to step in and solve some of the most complex Issues at the most critical times.

We take pride in keeping you online

Over the years we have had the opportunity to step in and solve some of the most complex Issues at the most critical times.

  • Thank You

    “Thank you for your help and patience getting things converted. Raquel, Michael and Sam were invaluable in getting our upgrade completed.”​

    Senior Network System Specialist

    pop. 550k City Government

  • Special thanks to IIS

    “Being in the software development and support industry for over 20 years I can fully understand and appreciate a high level of customer service. It’s quite refreshing and a rarity these days to find a company who actually provides that level of support. Saying and doing are two different things and so far you have backed what you have claimed.  As long as that continues, I will be your advocate.”

    Senior IT Applications Mgr.

    Fortune 50 Government Health Insurance Organization

  • It’s all running great!

    “This is to let you know that we migrated all of our fax traffic to the new version running on our virtual servers and using IIS’s cloud service on Monday November 16. It’s all running great! Thank you for your help as we worked through a very few technical issues, and a great many scheduling issues on our side. I’ll be watching for the first invoice based on traffic in November, and will help ensure it gets approved and paid promptly.”

    Manager, Application Sustainment Assignment

    Top media and entertainment company

  • So refreshing!!!

    “Just wanted to let you know I had to call for support two times today on two different issues. Both times the calls were answered by a human very quickly. Both techs were great and able to answer my questions and help with issues immediately. We made a great decision to move to IIS for our support needs!”

    Dir. of IT Solutions

    US Governmental Services Provider

  • Holy Hell. Thanks so much!

    Thank you sooooooo much for your help on this one. I think we all learned a lot…. ​

    Telecom Operations Mgr.

    America’s Pharmacy Source

  • I want to especially inform you that the team at IIS was very professional, courteous and pleasant to work with during the period

    “I am using this opportunity to express my sincere gratitude to the assistance provided by IIS during our DR Test to restore faxing services.”​

    Sr. Director, IT Systems

    America’s Pharmacy Source

  • I’ve not had an issue I’ve presented them with that took more than 24 hours to resolve

    “We had IIS install our system years ago, and we’ve been very pleased with both the performance of the system and the support IIS has provided when we’ve had any sort of issues. When I have had to call support, the technicians I’ve dealt with have been courteous and technically knowledgeable.”​

    Network Administrator

    Top 50 Us Contractor

  • Special thanks to IIS as well for their usual technical expertise and flexibility

    ​“Wanted to officially report that we successfully completed the RightFax upgrade this weekend.  Worked with IIS on Saturday and briefly on Sunday during our testing activities.  I know that I was glad to have IIS’s support while we worked through the many steps and having IIS available to do the patch was invaluable.  I’m very pleased we were able to work out the professional services support agreement to support this important activity.”​

    Senior IT Applications Mgr.

    Top Healthcare Insurance Provider of California

  • Very professional and knowledgeable about RightFax

    “Working with IIS was a very pleasant experience. They are very professional and knowledgeable about RightFax. Very accommodating with all the schedule changes as well. I would highly recommend them again to anyone needing RightFax professional services.”​

    Lead Programmer, Analyst

    Leading US Health Plan & Hospital System

  • Thank you guys so much for your assistance on Friday.

    “As I’m sure you know our Brooktrout board fried on Friday. After going back and forth with HP in order to be absolutely sure this was the case, I was more than ecstatic to hear that you guys had dropped off a new board today and that within minutes my engineer had everything back up and running.​
    If you ever need a client referral to validate the value of your maintenance plan and the benefit of having a local vendor to support RightFax I’m your man.”​

    Sys Admin Mgr.

    Top 100 Bank

  • Our experts are here to ensure smooth operations

    Professional services at any level

    IIS professional services are tailored to meet the unique needs of clients across various industries, focusing on fax, document processing, and communications strategies. Recognizing that each industry has its specific challenges and regulatory requirements, we have crafted our services to provide targeted solutions that address these complexities. From secure transmission of PHI in healthcare to efficient workflows in manufacturing, our industry-specific approach ensures that our clients receive the most relevant assistance in their operational needs. This commitment to industry-focused services has allowed us to become a trusted partner for businesses seeking to optimize their communication and document processing environments. Our list of services includes consolidation, implementation, integration, system health checks, project engagement, security, and cloud migration.

    Our professional services are designed for  the full lifecycle of fax and communication systems, from initial consultation and planning to implementation, optimization, and ongoing support. We begin with a deep dive into your environment. Understanding the unique requirements of each client, assessing their current systems, and identifying areas where improvements can be made. This consultative approach allows us to tailor our services to the specific demands of industries such as healthcare, finance, manufacturing, and the public sector, where compliance, security, and efficiency are critical. Our ability to adapt and customize our services means that we can provide solutions that not only meet but often exceed industry standards, delivering real value to our clients.

    One of the key aspects of our industry-specific suite of services is our expertise in integrating advanced technologies like cloud fax and intelligent document processing into existing communication strategies. We help organizations transition from outdated, manual processes to modern, automated systems that enhance productivity and reduce operational risks. For industries with strict compliance requirements, such as healthcare and finance, our solutions are designed to meet regulatory standards like HIPAA and PCI-DSS, ensuring that sensitive data is handled securely and efficiently. By aligning our services with the specific needs of each industry, we enable our clients to optimize their communication and document processing strategies, leading to improved performance.

    Our ongoing support and optimization services further differentiate Instant InfoSystems from other providers. We understand that implementing new technologies is just the beginning; maintaining, updating, and continuously improving these systems is essential for long-term success. Our dedicated support teams work closely with clients to monitor system performance, apply necessary updates and patches, and provide strategic guidance as business needs evolve. This proactive approach helps clients stay ahead of industry trends and ensures their communication and document processing systems remain reliable, secure, and optimized for their specific market demands. With our industry-specific suite of professional services, Instant InfoSystems empowers businesses to navigate their unique challenges with confidence, knowing they have a trusted advisor committed to their success.

    Overview of our support packages

    support packages

    IIS has support packages that fit any need. Whether it’s full coverage with round the clock support, or just layover support during migration or implementation, our experts don’t just fix issues, they solve problems.

    • Premier Support

      Dedicated Account Management

      The Premier Support plan from Instant Info Systems (IIS) offers top-tier support for cloud fax solutions, designed for businesses that demand constant uptime and reliability. With 24/7 access to a team of experts, any issues or questions that arise are swiftly addressed, ensuring that your fax communications continue without interruptions. This around-the-clock support provides peace of mind that your systems are protected and ready to function optimally at any hour.

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    • Supplemental Support

      Instant Access to Expert Technical Support

      The IIS Supplemental Support Plan™ is specifically designed to enhance protection for mission-critical Fax environments. It offers an added layer of support on top of the Vendor support plan, helping companies secure and maintain their essential fax operations. With 25 years of expertise in the fax solutions industry, IIS is uniquely positioned to deliver high-quality, dependable support that ensures your systems are always operating at peak performance.

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    • Best Effort Support

      Designed for Legacy Fax Environments

      The IIS Best Effort Support service is ideal for companies seeking reliable assistance for their legacy or end-of-life fax environments without committing to a new support contract. Whether you’re exploring other technology options or transitioning to a new fax solution, Best Effort Support ensures continuous protection for your critical fax infrastructure during periods of change.

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    Our team of experts is ready to solve the most critical issues

    Have a problem? IIS is here to solve it

    Instant InfoSystems offers a range of support plans designed to meet the diverse needs of our clients, ensuring that your fax and communication environments are always optimized, secure, and most importantly, reliable. Our Support team provides top-tier, personalized assistance with 24/7 access to experts. Ensuring that all issues are resolved promptly to best minimize downtime. For organizations using environments that are critical to operations, our Support Plans add an layer of protection offering priority access to our team of specialists.

    In addition to our comprehensive support packages, we also offer Best Effort Support, a flexible option for businesses that require occasional assistance without a long-term commitment. This plan is ideal for organizations that need a la carte support, offering expert help on an as-needed basis to resolve issues and keep systems functioning effectively. With our diverse support offerings, Instant InfoSystems ensures that businesses of all sizes can find the right level of support to maintain their communication and document processing environments, allowing them to focus on growth and operational success with confidence.