Unsurpassed Technical Support & Services
Of course we’re proud of our superior technical support and breadth of technical services. But don’t just listen to us. Hear what our customers have to say.
Thank you [Michael] for reviewing the DocTransport debug log file and RightFax™ event viewer log with me two days ago. You are right – the issue was with our Cisco Gateway! It turns out that our Telecom group moved the T1 line that our RightFax™ server is using a few days ago and they forgot to update the clock source for that T1 line. Once they fixed that, our fax transmission errors went down – dramatically! I really appreciate your assistance on this support case – made a big difference!
~ Worker’s Compensation Insurance Provider
“Matthew has been very helpful and the experience has been good. Much better than going through our normal 4 hour call back window.”
~ Northeast Health Services Provider
“Being in the software development and support industry for over 20 years I can fully understand and appreciate a high level of customer service. It’s quite refreshing and a rarity these days to find a company who actually provides that level of support. Saying and doing are two different things and so far you have backed what you have claimed. As long as that continues, I will be your advocate.”
~ Fortune 50 Government Health Insurance Organization
“Instant InfoSystems made the process of accessing support such a breeze and so painless that we never would hesitate to call and ask for help. Along with that, working with Michael was perfect. He knows the product inside and out and was able to work through every issue we faced. I can guarantee we wouldn’t have had a successful upgrade had we not had Instant InfoSystems as our support partner.“
~ Northeast Insurance Carrier
“Thumbs up for all Fernando has done for us…I couldn’t have asked for a better technical expert, he has been on top of his game since day one, even with all the curve balls our company likes to toss out.”
~ Fortune 500 Utility & Energy Provider
“I want to provide some positive feedback regarding your support team. I have had the need to work with your support team already and I must say I was very pleased with the support engineers level of knowledge and engagement. This makes me happy as I feel we have made the right choice choosing Instant InfoSystems for our RightFax™ support. Night and day difference from our old RightFax™ support.“
~ Global Healthcare Provider
“Great job team! I really appreciate the support and excellent execution.”
~ Fortune 1000 Pharmaceutical Company
“The RightFax™ install went very smoothly and I want to say thanks again for your work on the prerequisites that made the difference. Nice team effort.“
~ National Debt Collection Firm
“Quick note to report that we had a very productive call with Matthew this morning. In a matter of 30 minutes he was able to advise us on what steps to take to solve all three of our issues.”
~ Fortune 100 Global Financial Institution
“We just started our relationship with IIS and I’ve been completely impressed….Raquel has been super great to work with on the scheduling/number porting side of things!!”
~ Leading Medical Malpractice Insurance Provider
“We made the recommended registry changes and after that the FaxUtil got loaded in about 2.2 seconds. That was a big improvement in performance….Thanks for your support.”
~ Global 50 Automotive Manufacturer
“I can’t praise Mark enough. He was an excellent advocate for us, and worked hard to get the issue resolved.”
~ Major Electrical Contractor
“[We] had IIS install RightFax™ 9.4 three years ago, and we’ve been very pleased with the support IIS has provided when we’ve had any sort of issues. When I have had to call support, the technicians I’ve dealt with have been courteous and technically knowledgeable.”
~ National Engineering and General Contracting Company
Have a success story of your own to share? We’d love to hear it!
*Instant InfoSystems is an independent provider of RightFax™ services and support. RightFax™ is a registered trademark of OpenText™ Corporation. Instant InfoSystems is not an authorized partner of OpenText™ or reseller of OpenText™ products or support plans.