UCaaS Partner Spotlight: RingCentral
When it comes to finding the right solution for your voice, fax, and data needs, it’s important to know you have options. As a vendor neutral provider, Instant InfoSystems can help you identify the unique solutions that will allow you to optimize your communication and collaboration across your entire organization. This week, we are proud to showcase our partner, RingCentral.
RingCentral centralizes and streamlines phone systems into a single platform which simplifies the networking process, whether that be with customers, co-workers, or partners, across the office or across the globe. Their MVP solution creates a one-stop workspace that consolidates Message, Video, and Phone into a single platform. Users are also able to take a call on one device, and then switch to an alternative device based on their needs, such as switching from phone to computer.
For organizations that rely on a contact center, RingCentral’s inbound contact center solution provides immediate, helpful customer service from anywhere, at any time. Their skills-based routing allows customers to connect with the right agent to solve their problems immediately.
RingCentral also optimizes agent management, reducing hold times and improving the customer experience. Plus, RingCentral’s platform can improve service and sales through their real-time reports, agent monitoring, and in-depth customer surveys.
One common concern about moving to a new communications platform is the chance for setbacks and delays in the transition from one solution to another. However, RingCentral is able to provide a seamless integration, even with custom integrations, with an open API and developer kit. Customers can manage the migration on their own or reach out to RingCentral for help.
Through firewalls and authentication verification, RingCentral ensures the highest level of security and gives their users peace of mind by instituting robust security measures at every level. Their platform has seven layers of security: enterprise organization, business process, host, physical, application, network, and data, ensuring your data is protected.
At Instant InfoSystems, we believe one size does not fit all. With our depth of expertise and experience in cloud-based solutions, we will find the right solution for your unique needs to improve security, streamline business processes, and optimize your operational networks. We would love to talk to you about your business communication needs to see if our partner, RingCentral, may be the solution for you.
To learn more about how Instant InfoSystems can help you with Fax, CCaaS, UCaaS, SD-Wan, and more, schedule a consultation. We’re just a call away!