Benefits of UCaaS


In just the last year, we have seen a drastic change in the way people work and communicate. As a result, many organizations have adopted Unified Communication as a Service. UCaaS, as it is widely known, refers to a cloud-based system that combines various communication methods into a single platform. These methods may include email, voice mail, and instant messaging, among others. They are easily accessible on mobile and desktop devices, from a single, unified user interface.

UCaaS is critical in today’s modern remote workforce which requires seamless access to communication with co-workers, information, and internal systems anytime from anywhere.

Why Choose UCaaS?

Unified Communication as a Service comes with loads of benefits. But with so many technology solutions and methods of implementation to choose from, how do you know which is right for you? In this article we explore the many benefits of UCaaS and the considerations for choosing the solution that best fits your needs. 

Low Expenditure

Like all cloud-based solutions, UCaaS eliminates the need to host the application on-premise, thereby eliminating the capital acquisition cost of telecommunications equipment and the ongoing expenses of hardware and software maintenance. The cost of system administration is also reduced, as all of the administrative tasks can be managed remotely, and software updates and upgrades are implemented automatically from the manufacturer, via the cloud.


UCaaS gives your team the flexibility to work and communicate from anywhere, at any time, using the communication methods and devices they prefer. Remote workers now have the freedom to work and communicate from various devices and locations, whether sitting in front of a desktop computer or in the field with a phone or tablet, using the method best suited to customer preference, location, and convenience.


Additionally, UCaaS solutions easily scale to meet the changing needs of the organization. As the workforce grows or shrinks based on seasonality, market demands, and economic fluctuations, so too can the number of available user licenses, or “seats,” with a cloud-based solution. 

Streamlining of Communications

UCaaS streamlines all your messages from different channels into a single platform. Users can easily manage all of their communications — voice, email, instant messaging, fax, and social, from a single interface. Additionally, with the presence management feature, employees and management have real-time information on the status and availability of their co-workers, and can easily collaborate with groups and teams. 

Enhanced Security

Today’s cloud-based solutions provide the most sophisticated and enhanced security measures available, providing peace of mind that the system is protected from cyber attacks. For highly regulated industries, a UCaaS solution can also help organizations achieve compliance with security protocols such as HIPAA, FERPA, and more.

Which UCaaS Solution is Right for You?

With over sixty UCaaS solutions on the market today, how do you know which solution is right for you? While most solutions offer a similar set of features and functionalities, the solution that is best for your organization will depend on a variety of factors that are truly unique to your business needs. Look for a partner with the knowledge and expertise to understand your business, listen to the needs and requirements of all stakeholders, and align those requirements with the best technology solution to meet your specific needs.

Bottom Line

The past twelve months have shown us that equipping your remote workforce with the tools and technology to remain productive is no longer a luxury, it is a necessity. But, finding the right solution can be a daunting task.  At Instant InfoSystems, we have the knowledge, experience, and vendor-access to ensure you find the right solution to meet your needs. More importantly, as a vendor-neutral partner, we sit on your side of the table to ensure you receive the best possible value for your investment.  

Please get in touch with us through the Contact Us tab. Meanwhile, learn more about the benefits of UCaaS and how we can help at https://instantinfosystems.com/solutions/ucaas.

Instant InfoSystems,

2301 W 190th 

St Torrance CA 90504, 


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