{"id":9046,"date":"2016-09-29T15:13:43","date_gmt":"2016-09-29T22:13:43","guid":{"rendered":"https:\/\/instantinfosystems.com\/?p=9046"},"modified":"2022-03-23T20:01:10","modified_gmt":"2022-03-23T20:01:10","slug":"rightfax-support-renewal-policies","status":"publish","type":"post","link":"https:\/\/instantinfosystems.com\/rightfax-support-renewal-policies\/","title":{"rendered":"RightFax&#x2122; Support Renewal Policies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9046\" class=\"elementor elementor-9046\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b9cfdca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6b9cfdca\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52c3e02f\" data-id=\"52c3e02f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43e07c1d elementor-widget elementor-widget-text-editor\" data-id=\"43e07c1d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 style=\"text-align: left;\">RIGHTFAX\u2122 SUPPORT CUSTOMERS: OpenText\u2122\u00a0<br \/>support renewal policies could have a financial impact on your RightFax\u2122 support renewal<\/h2><p>If you use RightFax\u2122 and currently have a RightFax\u2122 support agreement, we\u2019d like to make you aware of renewal policies in the\u00a0OpenText\u2122 Protect\u2122 Software Maintenance Program that may have a financial impact on your support renewal. These policies specifically apply to <strong>reductions in the number of server licenses or software modules<\/strong> and the <strong>fees assessed by OpenText\u2122 for late renewals<\/strong>.<\/p><p>If you choose to reduce the size of your RightFax\u2122 infrastructure by reducing the number of server licenses or the software modules currently installed, here are some policies you should be aware of:\u00a0<\/p><ul><li>You must provide written notification of this intended change to OpenText\u2122 at least 90 days prior to the expiration of your support contract. If you DO NOT provide 90 days\u2019 notice, OpenText\u2122 will not make adjustments to your maintenance fees for any decommissioned servers or modules until your subsequent renewal date.<\/li><li>If you DO provide 90 days\u2019 notice, your maintenance fees may be adjusted\u00a0at the \u201csole discretion\u201d of OpenText\u2122.<\/li><li>The maintenance charges for the remaining Covered Software shall be re-priced, and in some cases that price may be higher than the existing price.<\/li><\/ul><p>You can read the full policy from <strong>Section 5.3<\/strong> of the <a href=\"http:\/\/www.opentext.com\/file_source\/OpenText\/en_US\/PDF\/opentext-smph-handbook-en.pdf\">OpenText Protect\u2122 Software Maintenance Program Handbook<\/a> here:<\/p><p style=\"padding-left: 60px;\"><strong><em>\u201c5.3 Reductions<\/em><\/strong><\/p><p style=\"padding-left: 60px;\"><em>All requests to renew OT Protect Software Maintenance Program on a fewer number of licenses or<\/em> <em>modules for software than is currently covered under maintenance and support must be submitted in<\/em> <em>writing to OT no less than 90 days prior to the expiration of the then-current Term. Acceptance of any<\/em> <em>requests to align fees for the remaining software is at OT\u2019s sole discretion. If OT accepts such a request,<\/em> <em>OT shall only provide Updates and software support for the number and type of licenses included in your<\/em> <em>then remaining Covered Software being renewed under maintenance and support. The maintenance<\/em> <em>charges for the remaining Covered Software shall be re-priced in accordance with the current list price<\/em> <em>for OT Protect Software Maintenance which may be in excess of the existing price. In such an event, the<\/em> <em>fees that would apply to each license may differ from any earlier Terms (for example, previously granted<\/em> <em>fee discounts are not applicable).&#8221;<\/em><\/p><p>Further, if you do not renew your support agreement prior to the expiration date, <strong>OpenText\u2122 will assess a \u201cfee determined by OpenText\u201d<\/strong> to reinstate your support agreement. You can read the full policy from <strong>Section 5.4<\/strong> of the <a href=\"http:\/\/www.opentext.com\/file_source\/OpenText\/en_US\/PDF\/opentext-smph-handbook-en.pdf\">OpenText Protect\u2122 Software Maintenance Program Handbook<\/a> here:<\/p><p style=\"padding-left: 60px;\"><strong><em>\u201c5.4 Lapse and Reinstatement<\/em><\/strong><\/p><p style=\"padding-left: 60px;\"><em>If you do not renew a Term of the OT Protect Software Maintenance Program for the Covered Software,<\/em> <em>you may, upon agreement by OT, subsequently purchase OT Protect Software Maintenance Program<\/em> <em>services for said Covered Software for a fee to be determined by OT at time of request. However, in<\/em> <em>addition to the fee for the new Term, which shall be a minimum of 12 months, you will need to pay the<\/em> <em>fees that would have been payable had you continued the OT Protect Software Maintenance Program<\/em> <em>uninterrupted. The fees charged to re-instate the OT Protect Software Maintenance Program are subject<\/em> <em>to a surcharge for each lapsed month, including the month of reinstatement. Future reinstatement of software removed as a part of a reduction as described in Section 5.3 is subject to payment of back-maintenance fees and lapsed month surcharges. OT will confirm fees for reinstatement at the time the request is made for reinstatement.\u201d<\/em><\/p><p>If you would like assistance determining if this OpenText\u2122 policy applies to you, <a href=\"mailto:info@instantinfo.com?subject=RightFax%20Support%20Renewal\">please contact an IIS Support Renewal Specialist<\/a> so we can assist you and help avoid any fees or penalties imposed by OpenText\u2122.<\/p><p>Additionally, if you are currently using RightFax\u2122 10.5 or 10.6, you should be aware OpenText\u2122 has announced the Sustaining Maintenance of RightFax\u2122 10.5 in November, 2016, and RightFax\u2122 10.6 in November, 2018. According to OpenText\u2122, once a product reaches the \u201cSustaining Maintenance\u201d phase, no new development for patches, bug fixes, or features will be performed. You can read more about the RightFax\u2122 LifeCycle <a href=\"https:\/\/instantinfosystems.com\/rightfax-alternatives\/end-of-life\/\">here<\/a>.<\/p><p>With the upcoming expiration of your RightFax\u2122 Support contract and the announced Sustaining Maintenance phase of RightFax\u2122 versions 10.5 and 10.6, now is the time to consider alternative fax solutions that may better suit your needs. With more than 20 years in the fax business, and expertise in a broad range of fax solutions, Instant InfoSystems is in the unique position to understand your business challenges and recommend the product that is right for you. <a href=\"mailto:info@instantinfo.com?subject=RightFax%20Alternatives\">Contact an IIS Fax Specialist to learn more<\/a>.<\/p><p>Instant InfoSystems is an independent provider of OpenText\u2122 RightFax\u2122 services and support.<\/p><p>OpenText\u2122<sup>\u00a0<\/sup>RightFax\u2122\u00a0is a registered trademark of OpenText\u2122 Corporation. Instant InfoSystems is not an authorized partner of OpenText\u2122 or reseller of OpenText\u2122 products or OpenText\u2122 support plans.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RIGHTFAX&#x2122; SUPPORT CUSTOMERS: OpenText&#x2122;\u00a0support renewal policies could have a financial impact on your RightFax&#x2122; support renewal If you use RightFax&#x2122; and currently have a RightFax&#x2122; support agreement, we\u2019d like to make you aware of renewal policies in the\u00a0OpenText&#x2122; Protect&#x2122; Software Maintenance Program that may have a financial impact on your support renewal. These policies specifically [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"OpenText support renewal policies could have a financial impact on your RightFax support renewal","_seopress_robots_index":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[7,2,31,36,46],"tags":[20,21,65],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"Julie","author_link":"https:\/\/instantinfosystems.com\/author\/julie\/"},"uagb_comment_info":0,"uagb_excerpt":"RIGHTFAX&#x2122; SUPPORT CUSTOMERS: OpenText&#x2122;\u00a0support renewal policies could have a financial impact on your RightFax&#x2122; support renewal If you use RightFax&#x2122; and currently have a RightFax&#x2122; support agreement, we\u2019d like to make you aware of renewal policies in the\u00a0OpenText&#x2122; Protect&#x2122; Software Maintenance Program that may have a financial impact on your support renewal. These policies specifically&hellip;","_links":{"self":[{"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/posts\/9046"}],"collection":[{"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/comments?post=9046"}],"version-history":[{"count":4,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/posts\/9046\/revisions"}],"predecessor-version":[{"id":25427,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/posts\/9046\/revisions\/25427"}],"wp:attachment":[{"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/media?parent=9046"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/categories?post=9046"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/tags?post=9046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}