{"id":23734,"date":"2022-01-26T21:40:15","date_gmt":"2022-01-26T21:40:15","guid":{"rendered":"https:\/\/instantinfosystems.com\/?page_id=23734"},"modified":"2022-01-26T22:41:59","modified_gmt":"2022-01-26T22:41:59","slug":"technical-support-engineer","status":"publish","type":"page","link":"https:\/\/instantinfosystems.com\/about\/employment\/technical-support-engineer\/","title":{"rendered":"Technical Support Engineer"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"23734\" class=\"elementor elementor-23734\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-52e67773 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"52e67773\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70e9c7ec\" data-id=\"70e9c7ec\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ab2a888 elementor-widget elementor-widget-heading\" data-id=\"1ab2a888\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Technical Support Engineer<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-37215453 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37215453\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c18fa62\" data-id=\"5c18fa62\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36cde610 elementor-widget elementor-widget-text-editor\" data-id=\"36cde610\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<section><div><div><div><article><h2>About Instant InfoSystems<\/h2><p>Instant InfoSystems is a leading service provider of cloud-based solutions for voice, fax, data, and security. We serve clients ranging from SMBs to the Fortune 1000 to improve their communication, collaboration, and overall operational efficiencies with a broad portfolio of the market&#8217;s leading SaaS products and superior technical service.\u00a0<\/p><p>We are in need of a team player who brings a combination of technical expertise and superior customer service skills to our world-class Technical Support Team. As a member of this team, you will be part of an industry-leading support organization that boasts an unparalleled level of service for our customers and average hold times of under one minute!<\/p><p>The duties and responsibilities of the Technical Support Engineer are:<\/p><ul><li>Respond to customer&#8217;s telephone, email and voice mail inquiries concerning support request<\/li><li>Resolve hardware and software problems with our supported product line<\/li><li>Accurately record incident descriptions, communications and resolution in our system<\/li><li>Diagnose problems through research, replication, and testing<\/li><li>Escalate or consult with senior help desk engineers, both internally and externally<\/li><li>Manage assigned ticket queue<\/li><li>Coordinate resources to fulfill needs of customers<\/li><li>Prevent problems from escalating by understanding customer needs and fulfilling them<\/li><li>Continue to stay current on technology in the industry and our product line<\/li><li>Perform assigned duties as requested by Manager<\/li><li>Consistently deliver high-quality services to our clients<\/li><\/ul><p><span style=\"font-size: 16px;\">In order to succeed in this position, applicants must have:<\/span><\/p><ul><li>Bachelor\u2019s degree in Information Technology or Computer Science<\/li><li>2 or more years\u2019 experience in an IT Field<\/li><li>2 years\u2019 experience with FOIP and diagnostic tools<\/li><li>2 years\u2019 knowledge or experience with RightFax, Biscom, FaxCore and\/or XMedius Fax Products<\/li><li>4 years\u2019 experience with the RightFax product<\/li><li>Previous help desk or support center experience<\/li><li>Excellent written and verbal communication<\/li><li>Strong interpersonal skills including negotiation, conflict management, and customer relationship building skills<\/li><li>Excellent knowledge of Windows Server and Workstation<\/li><li>Excellent knowledge of Windows networking (DNS, DHCP, and TCP\/IP)<\/li><li>Strong knowledge of Windows Active Directory<\/li><li>Some knowledge of Exchange<\/li><li>Self-starter, highly motivated, enthusiastic and energetic<\/li><li>Results oriented, well organized and team player<\/li><li>High degree of integrity<\/li><li>Creative problem solver, good listener and quick learner<\/li><li>A strong team approach and a willingness to support and solicit input from team members at all levels within the organization<\/li><\/ul><p>This position is remote for the foreseeable future.<\/p><p>Instant InfoSystems is an Equal Opportunity Employer.<\/p><p><span style=\"font-size: 1.3em; font-weight: bold; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">Why you\u2019ll love working here:<\/span><\/p><ul><li>You\u2019ll enjoy comprehensive benefits (including medical, dental, and 401k), and a generous\u00a0company holiday schedule<\/li><li>We value the input of every employee \u2014\u00a0you\u2019ll have\u00a0the ability to participate and contribute your ideas\u00a0in\u00a0executive level meetings<\/li><li>You\u2019ll be surrounded by collaborative, dedicated, smart people in an entrepreneurial environment<\/li><li>You\u2019ll have plenty of room for growth in a company that frequently promotes from within<\/li><li>You\u2019ll love the casual atmosphere, transparent culture, and\u00a0strong work-life balance<\/li><\/ul><p>Interested candidates should forward their resumes, cover letters, and salary requirements to: <a href=\"mailto:hr@instantinfo.com\">hr@instantinfo.com<\/a>. Instant InfoSystems is an Equal Opportunity Employer.<\/p><\/article><\/div><\/div><\/div><\/section>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Technical Support Engineer About Instant InfoSystems Instant InfoSystems is a leading service provider of cloud-based solutions for voice, fax, data, and security. We serve clients ranging from SMBs to the Fortune 1000 to improve their communication, collaboration, and overall operational efficiencies with a broad portfolio of the market&#8217;s leading SaaS products and superior technical service.\u00a0 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":10980,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Technical Support","_seopress_titles_desc":"","_seopress_robots_index":"","_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"Julie","author_link":"https:\/\/instantinfosystems.com\/author\/julie\/"},"uagb_comment_info":0,"uagb_excerpt":"Technical Support Engineer About Instant InfoSystems Instant InfoSystems is a leading service provider of cloud-based solutions for voice, fax, data, and security. We serve clients ranging from SMBs to the Fortune 1000 to improve their communication, collaboration, and overall operational efficiencies with a broad portfolio of the market&#8217;s leading SaaS products and superior technical service.\u00a0&hellip;","_links":{"self":[{"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/pages\/23734"}],"collection":[{"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/comments?post=23734"}],"version-history":[{"count":10,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/pages\/23734\/revisions"}],"predecessor-version":[{"id":23744,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/pages\/23734\/revisions\/23744"}],"up":[{"embeddable":true,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/pages\/10980"}],"wp:attachment":[{"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/media?parent=23734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}