{"id":10838,"date":"2019-09-30T01:50:07","date_gmt":"2019-09-30T01:50:07","guid":{"rendered":"http:\/\/192.138.189.115\/~instantinfo\/?page_id=10838"},"modified":"2023-05-22T16:56:39","modified_gmt":"2023-05-22T16:56:39","slug":"support-plans","status":"publish","type":"page","link":"https:\/\/instantinfosystems.com\/support\/support-plans\/","title":{"rendered":"Support Plans"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10838\" class=\"elementor elementor-10838\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5516d79e elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"5516d79e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-297f2e1f\" data-id=\"297f2e1f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54b08f30 elementor-widget elementor-widget-heading\" data-id=\"54b08f30\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support Plans and  More<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4860d24 elementor-widget elementor-widget-heading\" data-id=\"4860d24\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We'll be working on your problem before they call you back.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8a504f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8a504f2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-741467c\" data-id=\"741467c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cfce47 elementor-widget elementor-widget-text-editor\" data-id=\"7cfce47\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>Instant InfoSystems Technical&nbsp;Support<\/h2>\n<p>When you partner with Instant InfoSystems, not only do you benefit from best-of-breed products and services, but also from the peace of mind that comes from knowing those products are backed by an industry-leading technical services organization.<\/p>\n<p>The IIS Technical Services team is staffed with Technical Support Engineers, Field Systems Engineers, and Subject Matter Experts. The IIS Technical Services team has extensive training in every one of products we offer, with specific expertise in many of the market\u2019s leading fax solutions including Biscom<span style=\"font-size: 15px; font-style: normal;\">\u2122<\/span><span style=\"font-size: 15px;\">&nbsp;FAXCOM, etherFAX<\/span><span style=\"font-size: 15px; font-style: normal;\">\u2122,&nbsp;<\/span><span style=\"font-size: 15px;\">FaxCore<\/span><span style=\"font-size: 15px; font-style: normal;\">\u2122<\/span><span style=\"font-size: 15px;\">,&nbsp;Retarus<\/span><span style=\"font-size: 15px; font-style: normal;\">\u2122<\/span><span style=\"font-size: 15px;\">, RightFax<\/span><span style=\"font-size: 15px; font-style: normal;\">\u2122<\/span><span style=\"font-size: 15px;\">,&nbsp;stratafax<\/span><span style=\"font-size: 15px; font-style: normal;\">\u2122<\/span><span style=\"font-size: 15px;\">,&nbsp;<\/span><span style=\"font-size: 15px;\">and more.<\/span><\/p>\n<h2>IIS Support Plans<\/h2>\n<div><span style=\"font-size: 15px; font-style: normal;\">The IIS Technical Support team delivers an unparalleled level of support including 24\u00d77 support, on-site assistance, Live Support, and <span style=\"color: #003366;\"><em><strong>average&nbsp;<\/strong><\/em><\/span><\/span><span style=\"color: #003366;\"><em><strong><span style=\"font-size: 15px;\">hold-times under 2&nbsp;minutes<\/span><\/strong><\/em><\/span><span style=\"font-size: 15px; font-style: normal;\">. Plus, when you call IIS Technical Support, you can be sure your call will be answered by an experienced technician ready to help. No triage. No callbacks. Just answers.&nbsp;<\/span><\/div>\n<div><span style=\"font-size: 15px; font-style: normal;\">&nbsp;<\/span><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-367f203 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"367f203\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-720606f\" data-id=\"720606f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22ad64c elementor-widget elementor-widget-heading\" data-id=\"22ad64c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"http:\/\/192.138.189.115\/~instantinfo\/support\/support-plans\/\">Premier Support<\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94a50a5 elementor-widget elementor-widget-text-editor\" data-id=\"94a50a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The Premier Support Plan is designed for customers who can address server maintenance and potential technical support issues during regular business hours. It provides support for your complete Instant InfoSystems solution (excluding those products not supported by Instant InfoSystems). This plan provides access to unlimited support (per server) during standard business hours.<\/p><ul><li><strong>Number of incidents:<\/strong>\u00a0Unlimited<\/li><li><strong>Hours of coverage<\/strong><strong>:<\/strong>\u00a0Monday \u2013 Friday: 5:00 a.m. to 5:00 p.m. Pacific Standard Time (PST) (<a href=\"https:\/\/instantinfosystems.com\/holiday-schedule\/\" target=\"_blank\" rel=\"noopener\">excluding holidays<\/a>)<\/li><li><strong>Number of servers covered on one plan:<\/strong>\u00a0Unlimited<\/li><li><strong>Number of customer contacts:<\/strong>\u00a02<\/li><li><strong>Plan duration:<\/strong>\u00a01 year, 2 years, 3 years or 5 years<\/li><li><strong>Board replacement:<\/strong>\u00a0Available<\/li><li><strong>Remote Access:<\/strong>\u00a0Available for advanced troubleshooting<\/li><li><strong>Options:<\/strong>\u00a0On-site or Remote<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-369913e\" data-id=\"369913e\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa7a26b elementor-widget elementor-widget-heading\" data-id=\"fa7a26b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"http:\/\/192.138.189.115\/~instantinfo\/support\/professional-services\/\">Premier Plus Support<\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bde3531 elementor-widget elementor-widget-text-editor\" data-id=\"bde3531\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The Premier Plus Support plan is geared toward customers who have mission-critical applications. This plan provides you with the ability to handle server maintenance or potential support issues outside of regular business hours. This Premier Support plan is a comprehensive per-server plan that provides you with 7x24x365 support on your Instant InfoSystems solution (excluding those products not supported by Instant InfoSystems).<\/p><ul><li><strong>Number of incidents:<\/strong>\u00a0Unlimited<\/li><li><strong>Hours of coverage:<\/strong>\u00a0Monday to Sunday, 24 hours per day, 365 days per year<\/li><li><strong>Number of servers covered on one plan:<\/strong>\u00a0Unlimited<\/li><li><strong>Number of customer contacts:<\/strong>\u00a06<\/li><li><strong>Plan duration:<\/strong>\u00a01 year, 2 years, 3 years or 5 years<\/li><li><strong>Board replacement:<\/strong>\u00a0Available<\/li><li><strong>Remote Access:<\/strong>\u00a0Available for advanced troubleshooting<\/li><li><strong>Options:<\/strong>\u00a0On-site or Remote<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-27e4584 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27e4584\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ee24ada\" data-id=\"ee24ada\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3ca85e elementor-widget elementor-widget-text-editor\" data-id=\"a3ca85e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>IIS Supplemental Support<\/h4><p>The IIS Supplemental Support Plan\u2122 provides an added layer of support for companies looking to protect their mission-critical RightFax\u2122\u00a0environments.<\/p><p><a href=\"https:\/\/instantinfosystems.com\/support\/iis-supplemental-rightfax-support\/\">Learn More<\/a><\/p><h4>IIS Best Effort Support<\/h4><p>IIS\u00a0Best Effort\u00a0Support for RightFax\u2122 provides world-class RightFax\u2122 support\u00a0without the commitment of a manufacturer support agreement.<\/p><p><a href=\"https:\/\/instantinfosystems.com\/iis-best-effort-rightfax-support\/\">Learn More<\/a><\/p><p><em>*Instant InfoSystems is an independent provider of RightFax\u2122 services and support. RightFax\u2122 is a registered trademark of OpenText\u2122 Corporation. Instant InfoSystems is not an authorized partner\u00a0of OpenText\u2122 or reseller of OpenText\u2122 products or support plans.<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support Plans and More We&#8217;ll be working on your problem before they call you back. Instant InfoSystems Technical&nbsp;Support When you partner with Instant InfoSystems, not only do you benefit from best-of-breed products and services, but also from the peace of mind that comes from knowing those products are backed by an industry-leading technical services organization. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10884,"parent":10829,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"uagb_featured_image_src":{"full":["https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/10\/The-Top-10-Skills-that-Your-Customer-Service-Agents-Will-Need-in-2022-og.png",1200,627,false],"thumbnail":["https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/10\/The-Top-10-Skills-that-Your-Customer-Service-Agents-Will-Need-in-2022-og-150x150.png",150,150,true],"medium":["https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/10\/The-Top-10-Skills-that-Your-Customer-Service-Agents-Will-Need-in-2022-og-300x157.png",300,157,true],"medium_large":["https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/10\/The-Top-10-Skills-that-Your-Customer-Service-Agents-Will-Need-in-2022-og-768x401.png",768,401,true],"large":["https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/10\/The-Top-10-Skills-that-Your-Customer-Service-Agents-Will-Need-in-2022-og-1024x535.png",1024,535,true],"1536x1536":["https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/10\/The-Top-10-Skills-that-Your-Customer-Service-Agents-Will-Need-in-2022-og.png",1200,627,false],"2048x2048":["https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/10\/The-Top-10-Skills-that-Your-Customer-Service-Agents-Will-Need-in-2022-og.png",1200,627,false]},"uagb_author_info":{"display_name":"Jordan","author_link":"https:\/\/instantinfosystems.com\/author\/jordan\/"},"uagb_comment_info":0,"uagb_excerpt":"Support Plans and More We&#8217;ll be working on your problem before they call you back. Instant InfoSystems Technical&nbsp;Support When you partner with Instant InfoSystems, not only do you benefit from best-of-breed products and services, but also from the peace of mind that comes from knowing those products are backed by an industry-leading technical services organization.&hellip;","_links":{"self":[{"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/pages\/10838"}],"collection":[{"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/comments?post=10838"}],"version-history":[{"count":23,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/pages\/10838\/revisions"}],"predecessor-version":[{"id":40166,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/pages\/10838\/revisions\/40166"}],"up":[{"embeddable":true,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/pages\/10829"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/media\/10884"}],"wp:attachment":[{"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/media?parent=10838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}