{"id":10494,"date":"2019-08-31T02:39:03","date_gmt":"2019-08-31T02:39:03","guid":{"rendered":"http:\/\/192.138.189.115\/~instantinfo\/?page_id=10494"},"modified":"2022-01-06T18:44:31","modified_gmt":"2022-01-06T18:44:31","slug":"ccaas","status":"publish","type":"page","link":"https:\/\/instantinfosystems.com\/solutions\/ccaas\/","title":{"rendered":"CCaaS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10494\" class=\"elementor elementor-10494\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7690623f elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"7690623f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-33494342\" data-id=\"33494342\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ed04b15 elementor-widget elementor-widget-heading\" data-id=\"6ed04b15\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Contact Center as a Service (CCaaS)<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54ddcdc1 elementor-widget elementor-widget-heading\" data-id=\"54ddcdc1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Transform your customer experience with Contact Center as a Service<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f1a0ef elementor-widget elementor-widget-button\" data-id=\"1f1a0ef\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/instantinfosystems.com\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schedule a Consultation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-39fe6ec6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39fe6ec6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-342a284d\" data-id=\"342a284d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-454a68fd elementor-widget elementor-widget-text-editor\" data-id=\"454a68fd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>What&#8217;s More Important Than Happy Customers?<\/h2><p><span style=\"font-size: 15px; font-style: normal;\">Your customers expect to interact with you on their own terms: where, when, and how they prefer. Providing the best possible customer service is an integral part of building customer loyalty. And few things are more important to growing your business than a happy and loyal customer base.<\/span><\/p><p>Contact Center as a Service <a href=\"https:\/\/instantinfosystems.com\/\">(CCaaS) solutions<\/a> strengthen customer loyalty by dramatically improving the overall call center experience. With the right Contact Center solution, leveraging <b>Omnichannel Routing<\/b>, customers can contact your company using the communication channel of their choice, while giving agents ready access to the data needed to solve problems quickly and efficiently.<\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignright wp-image-11246 size-medium\" style=\"font-style: inherit; font-family: -webkit-standard; caret-color: #000000; color: #000000;\" src=\"https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/10\/Omnichannel_Routing_graphic-300x298.png\" alt=\"\" width=\"300\" height=\"298\" srcset=\"https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/10\/Omnichannel_Routing_graphic-300x298.png 300w, https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/10\/Omnichannel_Routing_graphic-150x150.png 150w, https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/10\/Omnichannel_Routing_graphic-768x763.png 768w, https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/10\/Omnichannel_Routing_graphic-1024x1017.png 1024w, https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/10\/Omnichannel_Routing_graphic.png 1202w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p><p><span style=\"color: #3a3a3a; font-family: Poppins, sans-serif; font-size: 2rem; text-transform: inherit;\">Benefits of CCaaS<\/span><\/p><p>On average, agents comprise more than two-thirds of the cost of contact cente<span style=\"font-size: 15px;\">rs <\/span><span style=\"font-size: 15px;\">and are the face of your company for your customers. Investing in their performance improves overall agent satisfaction, reduces churn, and ultimately helps you build better customer relationships. Plus, CCaaS solutions allow you to easily scale your staffing up or down as needed. Agents can work from nearly anywhere even if disaster strikes your headquarters, while automatic failover capabilities allow you to continue running should your primary data center go down.<\/span><\/p><ul><li><strong>Freedom of Flexibility and Scalability.<\/strong> Instantly adjust to seasonal, market, or business objective changes.<\/li><li><strong>Business Continuity and Disaster Recovery.<\/strong> Avoid productivity disruptions due to natural disasters or other catastrophes and continue with minimal downtime.<\/li><li><strong>Advanced and Secure Infrastructure.<\/strong> CCaaS solutions have built-in redundancy, security, and advanced technology which most organizations could not afford in their own facility.<\/li><li><strong>Business Agility.<\/strong> Grow your business with the best people no matter where they are, and implement new functionality on the fly with minimal dependence on your own IT staff.<\/li><li><strong>Advanced Reporting and Analytics.<\/strong> Gain instant access to real-time data to make intelligent decisions about your business.<\/li><\/ul><h2>Learn more about how CCaaS can improve your business<\/h2>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07507cc elementor-widget elementor-widget-button\" data-id=\"07507cc\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/instantinfosystems.com\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\"><span style=\"font-size: 16px; font-style: normal; font-weight: 500; text-decoration-style: initial; text-decoration-color: initial;\">Schedule a Consultation<\/span><span style=\"font-size: 16px; font-style: normal; font-weight: 500; text-decoration-style: initial; text-decoration-color: initial;\"><\/span><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47d1348 elementor-widget elementor-widget-text-editor\" data-id=\"47d1348\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Or download the following documents:<\/strong><\/p><ul><li><a href=\"https:\/\/instantinfosystems.com\/download\/contact-center-as-a-service-ccaas-overview\/\">CCaaS Datasheet download<\/a><\/li><li><a href=\"https:\/\/instantinfosystems.com\/download\/iis-cloud-solutions-overview\/\">Instant InfoSystems Cloud Overview Brochure download<\/a><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact Center as a Service (CCaaS) Transform your customer experience with Contact Center as a Service Schedule a Consultation What&#8217;s More Important Than Happy Customers? Your customers expect to interact with you on their own terms: where, when, and how they prefer. Providing the best possible customer service is an integral part of building customer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10668,"parent":10720,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"CCAAS - Cloud Consultants - InstantInfo Systems","_seopress_titles_desc":"Cloud-based Contact Center solutions (CCaas) strengthen customer loyalty by dramatically improving the overall call center experience.","_seopress_robots_index":"","_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"uagb_featured_image_src":{"full":["https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/09\/blue-smart-light-tech-background-backgroundlight-effect-backgroundelectronic-image_81225.jpg",960,534,false],"thumbnail":["https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/09\/blue-smart-light-tech-background-backgroundlight-effect-backgroundelectronic-image_81225-150x150.jpg",150,150,true],"medium":["https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/09\/blue-smart-light-tech-background-backgroundlight-effect-backgroundelectronic-image_81225-300x167.jpg",300,167,true],"medium_large":["https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/09\/blue-smart-light-tech-background-backgroundlight-effect-backgroundelectronic-image_81225-768x427.jpg",768,427,true],"large":["https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/09\/blue-smart-light-tech-background-backgroundlight-effect-backgroundelectronic-image_81225.jpg",960,534,false],"1536x1536":["https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/09\/blue-smart-light-tech-background-backgroundlight-effect-backgroundelectronic-image_81225.jpg",960,534,false],"2048x2048":["https:\/\/instantinfosystems.com\/wp-content\/uploads\/2019\/09\/blue-smart-light-tech-background-backgroundlight-effect-backgroundelectronic-image_81225.jpg",960,534,false]},"uagb_author_info":{"display_name":"Jordan","author_link":"https:\/\/instantinfosystems.com\/author\/jordan\/"},"uagb_comment_info":0,"uagb_excerpt":"Contact Center as a Service (CCaaS) Transform your customer experience with Contact Center as a Service Schedule a Consultation What&#8217;s More Important Than Happy Customers? Your customers expect to interact with you on their own terms: where, when, and how they prefer. Providing the best possible customer service is an integral part of building customer&hellip;","_links":{"self":[{"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/pages\/10494"}],"collection":[{"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/comments?post=10494"}],"version-history":[{"count":34,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/pages\/10494\/revisions"}],"predecessor-version":[{"id":23148,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/pages\/10494\/revisions\/23148"}],"up":[{"embeddable":true,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/pages\/10720"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/media\/10668"}],"wp:attachment":[{"href":"https:\/\/instantinfosystems.com\/wp-json\/wp\/v2\/media?parent=10494"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}