What You Need To Know About Unified Communications

Unified communication is a term that encompasses the use of voice and data services over IP networks. It helps to integrate offices, homes, and mobile numbers into one seamless system. Unified communications are typically achieved by using local or wide area networks to interconnect computers, voice systems, video systems, and telephones. As a result, users can access all of these resources in a single place. If you are a consumer or a  business, you can take advantage of this service by contacting a unified communications company, such as Instant Infosystems that will be able to provide you with all of the solutions that you require for your home and office use.

How Does Unified Communications Work?

UC solutions work in a variety of ways. The  technology allows for communication from one person or device to another at the push of a button, whether through email, IMs, video chat, or even telephone calls. These connections can be made instantaneously between any two people or devices as long as they have access to UC systems and are connected to the internet. 

What Are the Benefits of Unified Communications?

The primary benefits of UC systems are productivity and efficiency


Unified communications allow businesses to maximize productivity by providing real-time communications between users anywhere in the world. The tools included in most UC systems enable real-time audio and video streaming, instant messaging, document sharing, and more. Employees can work from any location while being able to communicate quickly and effectively with their colleagues.


UC systems help improve operational efficiency by providing services and applications that allow employees to communicate and share information regardless of where they are or what device they are using. This all adds up to fewer bottlenecks in the workplace.

What are the components of unified communications?

  • Email
  • Audio transcription
  • Audio conferencing
  • Video conferencing
  • Text messaging
  • Mobility
  • Real-time presence
  • Voicemail
  • Screen sharing

Differences Between Unified Communications and Collaboration.

Converged communications and collaboration systems are functionally similar but possess some distinct differences. Unified communications focus more on the process of communication, while collaboration focuses on the management and sharing of documents, information, and resources. For example, users can connect via chat, video, or phone calls in a unified communications environment. In a collaboration, users will share documents and collaborate around them, for example, Google Docs or SharePoint.

UC Risks and Security Issues

Many UC systems have some security and privacy issues. Users can be intercepted by hackers or eavesdropped on by third parties. The telecommunications carriers and their respective data carriers could be used to hack or intercept users’ data. A UC system can also allow unauthorized access to user databases, and could lead to identity theft, as well as allowing a range of other security breaches.:

What are Technologies Related to UC?

UC system assets could also include various other technologies, such as video conferencing displays, telephony services, network security gear, and network routers. It also includes collaboration technologies such as file-sharing, document management, and imaging combined with email tools to allow users to work from any location.

What is The Future of Unified Communications?

Unified communication is expected to continue to evolve and become more pervasive in the future. According to a Metrigy survey, it increased by 79% between 2019 and 2020, with more than 60% of organizations speeding up their adoption plans. 

To learn more about how unified communication can impact your business, visit https://instantinfosystems.com/solutions/ucaas/ 


Instant InfoSystems

2301 W 190th St 

Torrance CA 90504



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