Unified Communications or UC is a phone system that integrates different modes of communication within an organization. Most organizations communicate in different ways with the most common modes of communication including phone calls, email, instant messaging, SMS, video conferencing, and fax. Each of these requires a specific tool or application. Handling so many tools and applications can become challenging for an organization. This is where Unified Communication as a Service or UCAAS can help. It can bring together the different modes of communication so that everyone related to your organization can communicate in one unified phone system, making the entire process much more efficient.
Benefits of Unified Communications
Unified Communications gives businesses a competitive advantage by reducing the number of independent platforms, tools, and solutions that are required to communicate. It integrates and optimizes all the communication within an organization, thereby improving team productivity and collaboration, and engagement with existing customers, prospective customers, and vendors. Below are some of the benefits of unified communications:
- Improves productivity
- Reduces costs
- Improves performance
- Improves user experience
- Improves efficiency
- Helps to increase revenue
- Helps to improve customer service
Features of a Competitive Unified Communications System
Here is a list of features that you must look for in a competitive unified communication system:
A good unified communication system allows you to be connected irrespective of your location. It will allow you to make and receive calls and chat with softphone applications through your office extension.
A unified communications system lets people know if a particular user is available to communicate. Some common ways to indicate presence include “Do Not Disturb” status, “Active” status, or “Out of Office” status.
- Unified Messaging
This feature lets users manage different types of messages from a single app. It also allows users to switch communication modes on demand.
- Web-Based User Interface
Certain unified communication platforms may offer web-based interfaces to allow full control from web browsers. This gives users the ability to customize voice mail, and phone settings.
This feature allows a group of users to meet and speak to each other through voice and video from different locations. Even users outside organizations, clients, and partners can also be a part of this.
- Advanced Notifications
Users can get notifications in different ways, enhancing communications across the office. For instance, an individual can send a voicemail via text message or an email with a copy of the recording.
Unified Communications gives employees flexible work options and expands communication capabilities across the organization. It helps workers collaborate easily, irrespective of their locations, thereby benefiting the organization.
- Fax Support
Unified Communications allows the system to get faxes and then routes them to the destination as an email attachment. This process is followed on both desktops as well as mobile.
https://instantinfosystems.com/solutions/ucaas/ can help your organization save costs and succeed by integrating different forms of communication into one solution. It helps improve productivity, reduces overhead costs, and improves agility while promoting seamless collaborations between your employees.
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