What is Unified Communications?

Unified Communications or UC is a phone system that integrates different modes of communication within an organization. Most organizations communicate in different ways with the most common modes of communication including phone calls, email, instant messaging, SMS, video conferencing, and fax. Each of these requires a specific tool or application. Handling so many tools and applications can become challenging for an organization. This is where Unified Communication as a Service or UCAAS can help. It can bring together the different modes of communication so that everyone related to your organization can communicate in one unified phone system, making the entire process much more efficient.

Benefits of Unified Communications

Unified Communications gives businesses a competitive advantage by reducing the number of independent platforms, tools, and solutions that are required to communicate. It integrates and optimizes all the communication within an organization, thereby improving team productivity and collaboration, and engagement with existing customers, prospective customers, and vendors. Below are some of the benefits of unified communications:

  • Improves productivity
  • Reduces costs
  • Improves performance
  • Improves user experience
  • Improves efficiency
  • Helps to increase revenue
  • Helps to improve customer service

Features of a Competitive Unified Communications System

Here is a list of features that you must look for in a competitive unified communication system:

  • Mobility

A good unified communication system allows you to be connected irrespective of your location. It will allow you to make and receive calls and chat with softphone applications through your office extension.

  • Presence

A unified communications system lets people know if a particular user is available to communicate. Some common ways to indicate presence include “Do Not Disturb” status, “Active” status, or “Out of Office” status.

  • Unified Messaging

This feature lets users manage different types of messages from a single app. It also allows users to switch communication modes on demand.

  • Web-Based User Interface

Certain unified communication platforms may offer web-based interfaces to allow full control from web browsers. This gives users the ability to customize voice mail, and phone settings.

  • Conferencing

This feature allows a group of users to meet and speak to each other through voice and video from different locations. Even users outside organizations, clients, and partners can also be a part of this.

  • Advanced Notifications

Users can get notifications in different ways, enhancing communications across the office. For instance, an individual can send a voicemail via text message or an email with a copy of the recording.

  • Collaboration

Unified Communications gives employees flexible work options and expands communication capabilities across the organization. It helps workers collaborate easily, irrespective of their locations, thereby benefiting the organization.

  • Fax Support

Unified Communications allows the system to get faxes and then routes them to the destination as an email attachment. This process is followed on both desktops as well as mobile.

https://instantinfosystems.com/solutions/ucaas/ can help your organization save costs and succeed by integrating different forms of communication into one solution. It helps improve productivity, reduces overhead costs, and improves agility while promoting seamless collaborations between your employees.

Instant InfoSystems

2301 W 190th St Torrance CA 90504


Find us on Social Media



Share This Post

Subscribe For Updates

Get updates and learn from the Leaders In Cloud Communications.

More To Explore

Thinking About SASE?

Key Considerations for a SASE Implementation Businesses in recent years have needed to adjust to the “new norm” of remote and hybrid work environments. This brings new challenges for employers to ensure their employees are working on fast and secure networks. Trying to find solutions that offer security, scalability, and native support for remote work

5 Factors to Consider When Exploring Cloud Fax

When it comes to making the switch from an on-premise fax environment to a cloud fax service, there are many factors to take into consideration including security, integration, cost, ease of transition, and more.  With a multitude of cloud fax options available, it’s important to understand which factors are most important for your organization to

Do You Need A Cloud Communications Partner?

drop us a line and keep in touch


Live Webinar: Delight Your Customers with Transactional Email

Customer expectations have never been higher for an immediate response to inquiries and interactions with your company.   Join Instant InfoSystems and Retarus To learn …

Read More →


Thinking About SASE?

Key Considerations for a SASE Implementation Businesses in recent years have needed to adjust to the “new norm” of remote and hybrid work environments. This …

Read More →

Do you have any questions?

Please contact us directly via our contact form or you can call us directly at (310) 750-7200.

Scroll to Top