IIS Supplemental Support Plan
The IIS Supplemental Support Plan provides an added layer of support for companies looking to protect their mission-critical RightFax™ environments
Instant InfoSystems has been providing world-class RightFax™ Support for over 20 years*. Our senior fax engineers have earned numerous technical certifications in the critical applications which surround RightFax™. Now, as an independent provider of fax solutions and support, Instant InfoSystems continues to provide superior technical support and services to the RightFax™ community.
The IIS Supplemental Support Plan provides an extra layer of protection for mission critical RightFax™ environments, in addition to the support provided by the OpenText™ support plan. With the IIS Supplemental Support Plan, you benefit from:
- First line technical support from Instant InfoSystems available 12×5 or 24x7x365
- Average hold times of under two minutes—with calls answered by a fax specialist ready to help
- North American-based technical support team staffed with seasoned fax experts and RightFax™ specialists
- “One stop shop” for all RightFax™ support issues
- Escalation to OpenText™, if needed, with your OpenText™ Support contract
- Access to RightFax™ software maintenance, updates, and Knowledge Center with your OpenText™ Support contract
Because of our depth of expertise, we are able to resolve over 96% of all incidents without escalation** to OpenText™. However, should your incident require escalation, your OpenText™ Support Plan will ensure you have access to OpenText™ Support and all necessary software patches, maintenance updates, etc.
The IIS Supplemental Support Plan provides the best of both worlds – the superior level of service, support, responsiveness, and technical expertise from Instant InfoSystems with the escalation privileges, software maintenance, and Knowledge Center access available with your OpenText™ support plan.
To learn more about the IIS Supplemental Support Program, contact an IIS Fax Specialist today.
*Instant InfoSystems is an independent provider of RightFax™ services and support.
OpenText™ RightFax™ is a registered trademark of OpenText™ Corporation. Instant InfoSystems is not an authorized partner of OpenText™ or reseller of OpenText™ products or OpenText™ support plans.
**Based on total support incidents resolved in 2015.