Instant Info Systems Supplemental Support Plan
The IIS Supplemental Support Plan™ is specifically designed to enhance protection for mission-critical Fax environments. It offers an added layer of support on top of the Vendor support plan, helping companies secure and maintain their essential fax operations. With 25 years of expertise in the fax solutions industry, IIS is uniquely positioned to deliver high-quality, dependable support that ensures your systems are always operating at peak performance.
Available on a 12×5 or 24x7x365 schedule
IIS Supplemental Support provides immediate access to expert fax specialists
Our North American-based team is staffed with seasoned fax professionals who are skilled in handling a wide range of Fax issues. With average hold times of under two minutes, clients can trust they will receive prompt, efficient assistance whenever they need it. As part of the Supplemental Support Plan, IIS provides streamlined escalation to Vendor support when needed, ensuring you have continuous access to additional resources and expertise. This collaboration ensures that any issue outside of our immediate scope is seamlessly passed on to Vendor for rapid resolution, providing complete support coverage for every client.
Certified Fax Engineers
Our team consists of certified senior fax engineers who bring extensive technical knowledge and experience to each support case. These professionals hold numerous certifications in Fax and its surrounding applications, enabling them to diagnose and resolve even the most complex issues quickly and effectively. Clients benefit from having a trusted team of experts dedicated to safeguarding their fax systems.
Highlights
- Available 12×5 or 24x7x365
- Hold time 1 minute
- North American-based team
- One stop shop for all Fax issues
- Escalation to Vendor
- Access to software maintenance & updates
To prevent potential disruptions, the IIS Supplemental Support Plan includes proactive monitoring of your Fax environment
Our team regularly checks system performance and reliability
Identifying and addressing emerging issues before they escalate. Through proactive monitoring, we help you avoid unexpected downtimes and maintain optimal performance for your critical fax applications. As part of the IIS Supplemental Support Plan, clients gain access to our extensive Knowledge Center, which includes resources, documentation, and best practices to help maximize system performance. Our Knowledge Center is a valuable resource for troubleshooting minor issues and gaining insights into optimizing your Fax environment for long-term success.
Comprehensive Support for All Fax-Related Issues
IIS offers a “one-stop shop” for all fax support issues, streamlining the process of receiving assistance. Whether you’re dealing with connectivity problems, configuration challenges, or software updates, our team provides comprehensive support to cover any aspect of your Fax environment. This unified approach simplifies the support experience, so you don’t need to juggle multiple vendors for different issues.
With the Supplemental Support Plan, clients benefit from timely software maintenance and updates. Keeping your fax system up to date is critical to ensuring security, compatibility, and performance, and our plan includes full access to essential updates. This service ensures that your systems are equipped with the latest advancements and protections from potential security risks.
Updates
IIS takes pride in offering highly personalized support to each client. Our account managers and support team work closely with you to understand the unique needs of your fax environment, enabling us to deliver custom-tailored solutions. This level of attention ensures that the support you receive aligns directly with your business’s goals and operational requirements.
Personalized
For clients needing flexible support, our Supplemental Support Plan offers both 12×5 and 24x7x365 options. This flexibility allows you to select a service model that best suits your operational demands and budget, ensuring you have access to the support you need when you need it most.
Availability
With the Supplemental Support Plan, clients benefit from timely software maintenance and updates. Keeping your fax system up to date is critical to ensuring security, compatibility, and performance, and our plan includes full access to essential updates. This service ensures that your systems are equipped with the latest advancements and protections from potential security risks.
Updates
IIS takes pride in offering highly personalized support to each client. Our account managers and support team work closely with you to understand the unique needs of your fax environment, enabling us to deliver custom-tailored solutions. This level of attention ensures that the support you receive aligns directly with your business’s goals and operational requirements.
Personalized
For clients needing flexible support, our Supplemental Support Plan offers both 12×5 and 24x7x365 options. This flexibility allows you to select a service model that best suits your operational demands and budget, ensuring you have access to the support you need when you need it most.
Availability
Support for your enterprise document communication environment
IIS makes your system work the way it's supposed to
With over 30 years of experience, Instant Info Systems has perfected enterprise consolidation for fax and larger communication systems, helping organizations streamline their operations and unlock new levels of efficiency. By unifying organizational solutions across multiple locations, we are able to significantly reduce administrative overhead, freeing up valuable resources that can be redirected towards whatever you feel is more important than tracking down filed faxes. As a result, your organization can achieve a leaner, more agile fax environment that supports your broader business objectives.
Schedule CallHoly Hell. Thanks so much!
Thank you sooooooo much for your help on this one. I think we all learned a lot….
Special thanks to IIS as well for their usual technical expertise and flexibility
“Wanted to officially report that we successfully completed the RightFax upgrade this weekend. Worked with IIS on Saturday and briefly on Sunday during our testing activities. I know that I was glad to have IIS’s support while we worked through the many steps and having IIS available to do the patch was invaluable. I’m very pleased we were able to work out the professional services support agreement to support this important activity.”
Enabled me to pare away a number of vendors
“Your personal depth of knowledge regarding solutions for similar use cases within our sector as well as the ability to understand the similarities and differences between those use cases and our own, both regulatory and technical, immediately enabled me to pare away a number of vendors who advertise knowledge of this space yet failed to exhibit this knowledge during the discovery phase of my many inquiries.”
Mark worked with us until 2AM
I’d like to thank Paul, Lorenzo and Mark for assisting with the issues we had here with our clustered environment. All of you did a good job of providing support and making yourselves available.
Thank You
“Thank you for your help and patience getting things converted. Raquel, Michael and Sam were invaluable in getting our upgrade completed.”
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