Premier Support with Instant Info Systems
The Premier Support plan from Instant Info Systems (IIS) offers top-tier support for cloud fax solutions, designed for businesses that demand constant uptime and reliability. With 24/7 access to a team of experts, any issues or questions that arise are swiftly addressed, ensuring that your fax communications continue without interruptions. This around-the-clock support provides peace of mind that your systems are protected and ready to function optimally at any hour.
Who works closely with you to understand your unique needs and operational goals
This means you receive tailored guidance and strategic recommendations
To enhance the effectiveness of your fax solutions. Your account manager acts as a single point of contact, helping to simplify communication and ensuring your needs are met efficiently. The Premier Support plan includes proactive monitoring and maintenance of your fax systems to prevent issues before they happen. Through continuous monitoring, our experts can identify and resolve potential issues early, often before they’re noticeable to your team. This proactive approach helps maintain seamless operations and minimizes risks to ensure business continuity.
Priority Response Times
With Premier Support, you gain priority response to any support requests. This ensures that any issues or disruptions are addressed immediately, minimizing downtime and keeping your operations running smoothly. Faster response times mean that potential problems are handled before they can impact your workflow, ensuring that your fax systems are as reliable as they are efficient. Regular system health checks are an integral part of the Premier Support plan, allowing our team to gauge the health and performance of your fax systems consistently. These health checks review critical metrics, helping detect emerging issues and keeping your systems in top condition. With frequent assessments, we can make data-driven adjustments to ensure the long-term reliability of your fax communications.
Highlights
- Unlimited incidents
- Coverage M – F: 5 a.m. to 5 p.m. PST
- Unlimited servers covered on one plan
- 2 customer contacts
- 1, 2, 3 or 5 year duration
- Board replacement
- Remote access for advanced troubleshooting
- On-site or Remote
IIS also conducts regular performance optimizations for your cloud fax systems
Our experts assess configuration settings and make necessary adjustments to enhance performance, reduce delays, and boost operational efficiency
These performance optimizations are designed to maximize the speed and effectiveness of your fax communications, which is especially valuable for high-demand business environments. For organizations that can handle server maintenance during regular hours, the Premier Support Plan also includes a standard business hours support option. This provides unlimited support per server during normal operating hours, ensuring that businesses receive expert assistance within predictable schedules. This option allows flexibility for companies that do not require 24/7 support but still want to benefit from Premier-level expertise.
Exclusive Access to New Features and Updates
Clients on the Premier Support plan have exclusive access to the latest features and software updates, keeping their fax systems current with advancements in cloud fax technology. By ensuring your systems remain updated, IIS helps you stay competitive and better prepared for any industry changes. Access to new features can also unlock additional functionalities, expanding the capabilities of your cloud fax solutions.
The Premier Support plan includes access to detailed training sessions and resources. Our training sessions are designed to empower your team with the knowledge and skills to operate our cloud fax solutions effectively. Through comprehensive, hands-on training, your team can become proficient in using our services, allowing you to maximize the value of your investment.
Training
Our Premier Support plan doesn’t just address present concerns; it also actively works to enhance your systems’ resilience to future risks. We assess potential vulnerabilities and implement strategic measures to fortify your fax systems against emerging threats. This proactive risk management helps avoid future disruptions and strengthens your system’s reliability.
Resilience
Transparency is key to our Premier Support approach. IIS provides clear, consistent communication throughout every stage of support, from incident resolution to regular updates on your system’s status. By maintaining open lines of communication, we ensure that clients stay informed and confident in their system’s performance, fostering trust and long-term client relationships.
Communication
The Premier Support plan includes access to detailed training sessions and resources. Our training sessions are designed to empower your team with the knowledge and skills to operate our cloud fax solutions effectively. Through comprehensive, hands-on training, your team can become proficient in using our services, allowing you to maximize the value of your investment.
Training
Our Premier Support plan doesn’t just address present concerns; it also actively works to enhance your systems’ resilience to future risks. We assess potential vulnerabilities and implement strategic measures to fortify your fax systems against emerging threats. This proactive risk management helps avoid future disruptions and strengthens your system’s reliability.
Resilience
Transparency is key to our Premier Support approach. IIS provides clear, consistent communication throughout every stage of support, from incident resolution to regular updates on your system’s status. By maintaining open lines of communication, we ensure that clients stay informed and confident in their system’s performance, fostering trust and long-term client relationships.
Communication
Support for your enterprise document communication environment
IIS makes your system work the way it's supposed to
With over 30 years of experience, Instant Info Systems has perfected enterprise consolidation for fax and larger communication systems, helping organizations streamline their operations and unlock new levels of efficiency. By unifying organizational solutions across multiple locations, we are able to significantly reduce administrative overhead, freeing up valuable resources that can be redirected towards whatever you feel is more important than tracking down filed faxes. As a result, your organization can achieve a leaner, more agile fax environment that supports your broader business objectives.
Schedule CallIt’s all running great!
“This is to let you know that we migrated all of our fax traffic to the new version running on our virtual servers and using IIS’s cloud service on Monday November 16. It’s all running great! Thank you for your help as we worked through a very few technical issues, and a great many scheduling issues on our side. I’ll be watching for the first invoice based on traffic in November, and will help ensure it gets approved and paid promptly.”
I want to especially inform you that the team at IIS was very professional, courteous and pleasant to work with during the period
“I am using this opportunity to express my sincere gratitude to the assistance provided by IIS during our DR Test to restore faxing services.”
I’ve not had an issue I’ve presented them with that took more than 24 hours to resolve
“We had IIS install our system years ago, and we’ve been very pleased with both the performance of the system and the support IIS has provided when we’ve had any sort of issues. When I have had to call support, the technicians I’ve dealt with have been courteous and technically knowledgeable.”
We'll definitely use IIS again
“Not sure who to report this success out to but wanted to recognize Ricardo’s hard work from this weekend. Ricardo worked from 5pm to 3am on Saturday/Sunday to ensure our go live this am was a success…and it was! We couldn’t have done it without him.
We’ll definitely use IIS again.”
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