Instant Info Systems Best Effort Support for Legacy and End-of-Life Systems
The IIS Best Effort Support service is ideal for companies seeking reliable assistance for their legacy or end-of-life fax environments without committing to a new support contract. Whether you’re exploring other technology options or transitioning to a new fax solution, Best Effort Support ensures continuous protection for your critical fax infrastructure during periods of change.
Many organizations continue to rely on legacy fax systems
Even as they approach end-of-life or sustaining maintenance dates
IIS Best Effort Support is crafted specifically to support these environments, providing expert assistance for systems that are no longer supported or regularly patched by their original vendors. This specialized approach ensures the continuity of your fax operations with minimal risk. The IIS Best Effort Support plan is designed to be cost-effective, providing flexible service options that allow companies to choose the level and duration of support that best meets their needs. From short-term support to longer service engagements, Best Effort Support accommodates your budget and timeline, offering flexible protection with no long-term commitment.
Seamless Transition Support for New Solutions
For businesses implementing a new fax solution from IIS, Best Effort Support offers ongoing protection for your legacy environment until the transition is complete. This ensures that your older systems remain operational and secure while you onboard new technologies, providing a smooth, uninterrupted transition.
Highlights
- Available 12×5 or 24x7x365
- Average hold times of under two minutes
- North American-based team
- One stop shop for all legacy support issues
- Flexible support plans, avoid any gaps in the protection
If you’re evaluating alternatives to your legacy systems, Best Effort provides support coverage during the process
This allows you to explore new fax solutions at your own pace without risking interruptions to your fax services
You can rely on IIS to keep your current environment stable while you consider your options. IIS acts as a single point of contact for all support needs related to your legacy fax environment. From diagnosing issues to implementing fixes, we offer end-to-end support for a wide range of legacy systems, including Faxenvironments with ETHERFAX™ cloud enablement. This centralized support reduces the complexity of managing multiple support vendors.
Expert Level 3 Engineering Assistance
With Best Effort Support, your calls are answered by a Level 3 engineer who has extensive experience with legacy fax systems. This ensures that each support issue is addressed by a knowledgeable expert, reducing resolution times and minimizing disruption to your operations. Our team is skilled in addressing complex issues specific to end-of-life and legacy environments.
IIS understands the urgency that comes with maintaining critical infrastructure. With an average hold time of under two minutes, our Best Effort Support service offers immediate access to support professionals. This fast response minimizes downtime and ensures you have quick, reliable access to expert assistance whenever needed.
Reliable
Our Best Effort Support is staffed by a North American-based team of fax specialists who bring years of industry experience to each support case. This localized team is dedicated to understanding and supporting the unique challenges of maintaining legacy fax environments, ensuring that you receive efficient, personalized service.
North America
Best Effort Support is available in time increments suited to your needs, allowing you to maintain support coverage without gaps. This service flexibility is particularly useful for clients whose vendor support agreements are expiring, providing continuous protection for mission-critical systems without any service interruptions.
Flexible
IIS understands the urgency that comes with maintaining critical infrastructure. With an average hold time of under two minutes, our Best Effort Support service offers immediate access to support professionals. This fast response minimizes downtime and ensures you have quick, reliable access to expert assistance whenever needed.
Reliable
Our Best Effort Support is staffed by a North American-based team of fax specialists who bring years of industry experience to each support case. This localized team is dedicated to understanding and supporting the unique challenges of maintaining legacy fax environments, ensuring that you receive efficient, personalized service.
North America
Best Effort Support is available in time increments suited to your needs, allowing you to maintain support coverage without gaps. This service flexibility is particularly useful for clients whose vendor support agreements are expiring, providing continuous protection for mission-critical systems without any service interruptions.
Flexible
Support for your enterprise document communication environment
IIS makes your system work the way it's supposed to
With over 30 years of experience, Instant Info Systems has perfected enterprise consolidation for fax and larger communication systems, helping organizations streamline their operations and unlock new levels of efficiency. By unifying organizational solutions across multiple locations, we are able to significantly reduce administrative overhead, freeing up valuable resources that can be redirected towards whatever you feel is more important than tracking down filed faxes. As a result, your organization can achieve a leaner, more agile fax environment that supports your broader business objectives.
Schedule CallSo refreshing!!!
“Just wanted to let you know I had to call for support two times today on two different issues. Both times the calls were answered by a human very quickly. Both techs were great and able to answer my questions and help with issues immediately. We made a great decision to move to IIS for our support needs!”
Very professional and knowledgeable about RightFax
“Working with IIS was a very pleasant experience. They are very professional and knowledgeable about RightFax. Very accommodating with all the schedule changes as well. I would highly recommend them again to anyone needing RightFax professional services.”
Thank you guys so much for your assistance on Friday.
“As I’m sure you know our Brooktrout board fried on Friday. After going back and forth with HP in order to be absolutely sure this was the case, I was more than ecstatic to hear that you guys had dropped off a new board today and that within minutes my engineer had everything back up and running.
If you ever need a client referral to validate the value of your maintenance plan and the benefit of having a local vendor to support RightFax I’m your man.”
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