Your front door is leaking revenue
Registration errors, eligibility gaps, and manual verification processes cost health systems an average of $25 per patient encounter in rework, before care is ever delivered. IIS unifies your patient access stack so every patient is verified, authorized, and registered accurately from the first touchpoint.

Where patient access breaks down
Eligibility verification failures
Staff manually checking eligibility across payer portals introduces lag and error — often discovering coverage issues after the appointment.
Registration data errors
Incorrect demographics, misspelled names, and outdated insurance data account for nearly one-third of all front-end claim denials.
Prior auth delays
Manual auth submission and payer follow-up creates 3–10 day bottlenecks, delaying time-sensitive procedures and frustrating patients.
Phone-heavy intake process
New patient intake still relies heavily on inbound calls — driving up hold times, staff burden, and patient abandonment before scheduling.
Paper-based forms & documents
Patient intake forms, consent documents, and insurance cards arrive via fax or paper — requiring manual re-entry and increasing error risk.
No real-time payer visibility
Benefits, co-pay obligations, and deductible status aren’t surfaced at scheduling — leading to surprise balances, disputes, and collection challenges.
Highlights
- Average rework costs $25+ per encounter
- 30% of denials stem from registration errors
- 2.8x faster check-in with automation
- Average authorization delay is 72 hours
One connected patient access workflow.
IIS integrates our best-in-class vendor partners to handle every leg of the patient access process. From first contact through verified, authorized registration. For most health systems, patient access is where the revenue cycle either starts strong or starts broken. A missed eligibility check, an incomplete intake packet, or a delayed authorization doesn’t just create a billing problem downstream, it creates a patient experience problem right at the front door, before care is ever delivered. Our integrated partner ecosystem was built to close those gaps at the source, connecting document intake, eligibility verification, prior auth, and patient communication into a single coordinated workflow.
The outcome is an access process that is accurate, auditable, and scalable across every service line and location. From the moment a patient makes first contact, IIS ensures their information is captured digitally, their coverage is confirmed, and their authorization is in motion, all without manual re-entry or staff coordination across siloed systems. That means fewer front-end denials, faster time-to-registration, and a patient access infrastructure that supports growth rather than becoming a bottleneck to it.
- Real-time eligibility verification across 900+ payers
- Automated prior auth initiation at time of scheduling
- Co-pay and deductible surfacing before appointment
- Auth status tracking with EHR write-back
- Denial prevention rules by payer and service type
Eligibility, Auth & Benefits Verification
- Encrypted inbound fax receipt for intake packets
- Automatic routing to patient record by NPI or MRN
- Delivery confirmation and read receipts per document
- Integration with EHR for zero-touch document attachment
- Full audit trail for HIPAA and compliance reporting
Secure Document Receipt & Intake
Patient Communication & Digital Intake

Return on Investment
Short-term & long-term ROI
With more than 30 years of experience in healthcare document handling and patient access workflow, IIS brings a depth of operational knowledge that goes far beyond software implementation. We have spent three decades watching where intake breaks down, where eligibility gaps create downstream claim failures, and where manual document processes quietly erode staff capacity and revenue cycle performance. That institutional knowledge is built into every workflow we design, which is why patient access improvements delivered through the IIS platform generate immediate cost savings at the front end and continue to compound into measurable revenue cycle gains as automation matures, adoption grows, and your team reclaims time previously lost to rework, phone tag, and paper-based processes.
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