A successful managed service journey begins with a thorough implementation process
Partnering with Instant InfoSystems (IIS) for managed services provides businesses with comprehensive support, ensuring the seamless operation and ongoing optimization of critical systems. From initial implementation to ongoing troubleshooting and optimization, IIS's managed services cover every aspect needed to keep your organization’s processes running at peak performance. Our mission is to enhance operational efficiency and support interoperability across systems, leveraging cutting-edge technology solutions that streamline workflows and promote productivity. With our expert team guiding each step of the process, IIS's managed services ensure your systems remain robust, reliable, and ready to support your business goals.
Managed Services for your system
IIS’s experienced team handles all aspects of setup
From initial planning to final system integration, ensuring a smooth transition into service. We work closely with your organization to customize configurations and establish workflows that align with your operational needs. With a focus on minimizing disruptions, our implementation services lay a strong foundation, allowing your team to start benefiting from optimized solutions immediately. The seamless deployment facilitated by IIS ensures that your systems are equipped for high performance from day one.
Comprehensive Training
Effective system use begins with proper training, which is why IIS offers extensive training programs as part of our managed services. Our training covers every feature and function of your solutions, enabling your team to take full advantage of its capabilities. Through hands-on sessions, documentation, and ongoing support, IIS empowers your team to navigate, manage, and utilize the systems effectively. This foundation of knowledge helps your staff become proficient in the tools they use daily, reducing dependency on external support and ensuring maximum efficiency in day-to-day operations.
Highlights
- Access a team of seasoned experts
- Implement advanced security measures
- Optimize budgets by reducing in-house IT costs
- Round-the-clock assistance for troubleshooting and support
- Easily scale services to match business growth
- Streamline operations by offloading complex IT tasks
A critical component that helps prevent issues before they affect your business
Our advanced monitoring systems continuously assess the health of your infrastructure
Identifying any potential risks or performance bottlenecks. When issues arise, our team is equipped to respond quickly with troubleshooting expertise, ensuring minimal disruption to your operations. This proactive approach not only keeps your systems running smoothly but also extends their lifespan by addressing problems before they escalate, safeguarding the reliability of your operations.
Optimization for Peak Performance
Beyond maintenance, IIS is committed to optimizing your systems to ensure they operate at their highest potential. Our experts analyze performance metrics and system configurations to identify opportunities for improvement. Through adjustments, tuning, and regular evaluations, we fine-tune your solutions, ensuring that they continue to meet your evolving business needs. Optimization is not a one-time task but an ongoing process within IIS’s managed services, so you can expect your systems to adapt and improve over time.
To keep your systems secure and up-to-date, IIS handles all necessary updates and patching
By managing these processes on your behalf, we ensure that your solutions are equipped with the latest security features, bug fixes, and technological advancements. IIS’s approach to updates goes beyond simple installation; we thoroughly test each update to verify compatibility with your environment, reducing risks associated with new versions. With IIS managing this critical aspect, your systems remain secure and current without requiring extra effort from your team.
Updates and Patching
Every client is assigned a dedicated account manager
This personalized approach ensures that we can anticipate and adapt to your specific requirements, providing tailored support and recommendations. Your account manager serves as a direct point of contact, coordinating resources and responses to ensure your systems are optimized and any issues are quickly addressed. This level of dedicated service fosters a close partnership, ensuring that our managed services align with and support your long-term goals.
Dedicated Account Management
In business-critical situations, timely support is essential
IIS’s managed services include priority response times, ensuring that any issues affecting your operations are addressed as quickly as possible. Our team is always ready to respond to your needs, providing expedited support and solutions to minimize downtime and keep your systems operational. With IIS’s priority response service, you can be confident that help is readily available whenever you need it, giving your team the reassurance of prompt and efficient resolution to any problem.
Priority Response Times
Updates and Patching
To keep your systems secure and up-to-date, IIS handles all necessary updates and patching
By managing these processes on your behalf, we ensure that your solutions are equipped with the latest security features, bug fixes, and technological advancements. IIS’s approach to updates goes beyond simple installation; we thoroughly test each update to verify compatibility with your environment, reducing risks associated with new versions. With IIS managing this critical aspect, your systems remain secure and current without requiring extra effort from your team.
Dedicated Account Management
Every client is assigned a dedicated account manager
This personalized approach ensures that we can anticipate and adapt to your specific requirements, providing tailored support and recommendations. Your account manager serves as a direct point of contact, coordinating resources and responses to ensure your systems are optimized and any issues are quickly addressed. This level of dedicated service fosters a close partnership, ensuring that our managed services align with and support your long-term goals.
Priority Response Times
In business-critical situations, timely support is essential
IIS’s managed services include priority response times, ensuring that any issues affecting your operations are addressed as quickly as possible. Our team is always ready to respond to your needs, providing expedited support and solutions to minimize downtime and keep your systems operational. With IIS’s priority response service, you can be confident that help is readily available whenever you need it, giving your team the reassurance of prompt and efficient resolution to any problem.
Streamline your enterprise document communication environment
Make your system work the way it's supposed to
With over 30 years of experience, Instant Info Systems has perfected enterprise consolidation for fax and larger communication systems, helping organizations streamline their operations and unlock new levels of efficiency. By unifying organizational solutions across multiple locations, we are able to significantly reduce administrative overhead, freeing up valuable resources that can be redirected towards whatever you feel is more important than tracking down filed faxes. As a result, your organization can achieve a leaner, more agile fax environment that supports your broader business objectives.
Schedule CallSo refreshing!!!
"
“Just wanted to let you know I had to call for support two times today on two different issues. Both times the calls were answered by a human very quickly. Both techs were great and able to answer my questions and help with issues immediately. We made a great decision to move to IIS for our support needs!”
"Very professional and knowledgeable about RightFax
"
“Working with IIS was a very pleasant experience. They are very professional and knowledgeable about RightFax. Very accommodating with all the schedule changes as well. I would highly recommend them again to anyone needing RightFax professional services.”
"Thank you guys so much for your assistance on Friday.
"
“As I’m sure you know our Brooktrout board fried on Friday. After going back and forth with HP in order to be absolutely sure this was the case, I was more than ecstatic to hear that you guys had dropped off a new board today and that within minutes my engineer had everything back up and running.
"
If you ever need a client referral to validate the value of your maintenance plan and the benefit of having a local vendor to support RightFax I’m your man.”We'll definitely use IIS again
"
“Not sure who to report this success out to but wanted to recognize Ricardo’s hard work from this weekend. Ricardo worked from 5pm to 3am on Saturday/Sunday to ensure our go live this am was a success…and it was! We couldn’t have done it without him.
"
We’ll definitely use IIS again.”
Learn more about fax & document strategies
Implementing cloud fax solutions with Instant Info Systems (IIS) streamlines document transmission, moving your organization...
As patient information must be transmitted securely and in compliance with strict privacy regulations, fax...
IDP leverages artificial intelligence and machine learning protocols to transform how your businesses process unstructured...
IIS offers best in class cloud fax solutions to streamline document transmission systems. Update your...
Learn more about fax & document strategies
Cloud Migration
Implementing cloud fax solutions with Instant Info Systems (IIS) streamlines document transmission, moving your organization from outdated, traditional faxing to a secure, modern, cloud-based system. Our onboarding process begins with a detailed assessment of your organization’s faxing needs, helping us design a tailored implementation plan. This plan includes seamless integration with your existing digital infrastructure, allowing your team to use cloud faxing efficiently without interrupting current workflows.
Patient Referrals
As patient information must be transmitted securely and in compliance with strict privacy regulations, fax remains a central tool for transferring sensitive medical records, especially in environments where electronic health record (EHR) interoperability is limited. In these cases, fax solutions provide a reliable, HIPAA-compliant channel for secure patient data exchange.
IDP
IDP leverages artificial intelligence and machine learning protocols to transform how your businesses process unstructured and semi-structured data within documents. IDP solutions automate data extraction from documents during the fax transmission process, such as invoices, contracts, or medical records, enabling organizations to accurately capture and deliver essential information into the correct format for it’s use. This high-level AI not only reduces manual labor overall, but also helps make daily document communications faster, and more effective.
Cloud Fax
IIS offers best in class cloud fax solutions to streamline document transmission systems. Update your organization from outdated faxing environments to a secure, modern, cloud-based system. Our integration process begins with a detailed assessment of your organization’s business cases, allowing our team of experts to develop a tailored implementation plan. Our methods ensure seamless integration with your existing document environment, allowing your team to send documents efficiently without disruption.
Quick Links
Learn more
Interested in learning more about Cloud Fax technology with IIS? We have put together some quick links to help you learn more about the cloud fax industry.
Articles & News
Blog
Here you can find more information on cutting edge technologies within the Cloud Fax space. At IIS we have our finger on the pulse when new platforms hit the market.
Blog
Live & Online
Events
Keep up to date on important events in the Cloud Fax space. Here is where you can find links to Webinars, Conferences and more.
Events