Service Outage for RightFax™ Connect and EasyLink Fax2Mail

RightFax Connect Service OutageService outage leaves RightFax™ Connect and EasyLink Fax2Mail customers without fax service

etherFAX customers remained

Yesterday, October 4th, 2016, customers using RightFax™ Connect™ and EasyLink Fax2Mail™ reported service failures as a result of a Level 3 Communications network outage which left companies across the country without phone, fax, and internet service. Outages were also reported by Verizon, AT&T, Sprint, and other service providers because of their use of the Level 3 infrastructure. 
Luckily, our customers using etherFAX™ for cloud-fax transmission were not affected by this outage because of the etherFAX multi-carrier backbone.  This redundant architecture ensures your mission-critical fax environment is not vulnerable to the outages of a single carrier. This redundancy is particularly critical in times of catastrophic events such as hurricanes and other natural disasters.
If you would like to learn more about how etherFAX can dramatically improve the high availability and disaster recovery of your fax environment, contact an IIS Fax Specialist today.

Instant InfoSystems is an independent provider of OpenText™ RightFax™ services and support.

OpenText™ RightFax™ is a registered trademark of OpenText™ Corporation. Instant InfoSystems is not an authorized partner of OpenText™ or reseller of OpenText™ products or OpenText™ support plans.

Share This Post

Subscribe For Updates

Get updates and learn from the Leaders In Cloud Communications.

More To Explore

Leverage Your Fax Environment with Epic

In recent years, healthcare companies have moved towards using electronic health record (EHR) and electronic medical record (EMR) systems. However, many integration gaps remain that often hinder the seamless utilization of EHR systems. Epic is one of the most commonly used EHR systems in the industry and can be integrated into your existing on-premise or

Integrate Fax into Your Microsoft Teams Solution

Many people are familiar with Microsoft Teams, especially since the pandemic when most companies adopted a remote workforce. But many organizations are unaware of the ability to add fax into your existing communications platform. By combining the two, users are not only able to utilize the Microsoft Teams application for calls and meetings but are

Do You Need A Cloud Communications Partner?

drop us a line and keep in touch


Webinar: CATO Networks SASE Exploration and Demo

If you’re considering a new platform that delivers end-to-end visibility in any location for all network users, applications, and activity, then Secure Access Service Edge ...
Read More →


How to Improve Productivity and Patient Care with Cloud-Based Referral Management

The Importance of Patient Referral Management For healthcare providers, one of the most critical operational processes is referral management. Having an effective process for patient ...
Read More →

Do you have any questions?

Please contact us directly via our contact form or you can call us directly at (310) 750-7200.

Scroll to Top