IIS Transforming Customer Experience with NICE CXone

The partnership between Nice in Contact and Instant InfoSystems marks a significant advancement in the realm of customer communications. By integrating NICE CXone, a leading cloud-native contact center solution, IIS provides organizations with a comprehensive platform designed to orchestrate customer interactions seamlessly across various channels. This collaboration enhances customer experience, drives operational efficiency, and supports global scalability, making it a pivotal solution for businesses aiming to elevate their customer service operations.

NICE CXone stands out for its ability to unify customer interactions across multiple channels.

Unified Interaction-Centric Platform

This integration is essential for organizations looking to provide a seamless and cohesive customer experience.

With NICE CXone, businesses can manage interactions through voice, chat, email, social media, and other channels from a single platform. IIS ensures that this unified approach is effectively implemented, allowing organizations to streamline their customer service operations and enhance engagement across all touchpoints.

Convergence of Rich CX Capabilities

Achieving excellence in customer experience (CX) requires a convergence of advanced capabilities. NICE CXone delivers on this by combining omnichannel routing, workforce optimization, and analytics into a single solution. This convergence enables businesses to gain comprehensive insights into customer interactions, optimize workforce performance, and improve overall service quality. IIS’s expertise in deploying NICE CXone ensures that organizations can fully leverage these capabilities to drive superior customer experiences and operational efficiency.

Highlights

  • 85 + Fortune 100 Clients
  • 1000 + Pre-built AI models
  • 10 B Interactions manually
  • 100 M AI Interactions monthly
  • hyper-personalized customer experiences
Built for CX

The integration of AI in NICE CXone is purpose-built to enhance customer interactions

This advanced AI technology supports predictive analytics, automation, and personalized customer service

Allowing organizations to anticipate customer needs and deliver tailored responses. IIS plays a crucial role in implementing these AI-driven features, helping businesses harness the power of artificial intelligence to improve service quality, increase efficiency, and drive customer satisfaction.

Recognized Leader in Cloud Contact Center Solutions

NICE CXone is recognized as a leader in the cloud contact center space by five major analyst firms. This acknowledgment highlights the platform’s robust capabilities and its effectiveness in improving customer experiences. IIS’s partnership with NICE CXone brings this award-winning solution to organizations, ensuring that they benefit from a proven, high-performance contact center solution that meets the demands of modern customer service environments.

  • NICE CXone is recognized as a leader in the cloud contact center space by five major analyst firms.

    Leader in CX

  • Designed to address diverse needs providing tools for effective customer interaction management, workforce management, and operational scalability.

    Omnichannel routing

  • Designed to scale effortlessly to accommodate growing customer service demands.

    Ready to scale

  • Benefits of Nice in Contact

    Comprehensive Suite of Omnichannel Routing and Workforce Optimization

    NICE CXone offers a comprehensive suite of omnichannel routing, workforce optimization, and voice as a service, all delivered on an enterprise-grade open cloud platform

    This suite is designed to address the diverse needs of businesses, providing tools for effective customer interaction management, workforce management, and operational scalability. IIS’s implementation of NICE CXone ensures that organizations can integrate these components seamlessly into their operations, enhancing their ability to manage customer interactions efficiently.

    Scalable and Secure Cloud-Native Platform

    NICE CXone’s cloud-native architecture provides scalability and security, essential for businesses operating in dynamic and often global environments. The platform is designed to scale effortlessly to accommodate growing customer service demands while maintaining high levels of security to protect sensitive customer information. IIS’s deployment of NICE CXone ensures that organizations can leverage this scalable and secure platform to support their evolving customer service needs.

  • NICE CXone is recognized as a leader in the cloud contact center space by five...

    Leader in CX

  • Designed to address diverse needs providing tools for effective customer interaction management, workforce management, and...

    Omnichannel routing

  • Designed to scale effortlessly to accommodate growing customer service demands.

    Ready to scale

  • Deploying quickly is a key advantage for organizations looking to enhance their customer service operations.

    Easy to deploy

    • Streamline your communication system

    Speak with an Nice in Contact expert

    With over 30 years of experience, Instant Info Systems has perfected enterprise consolidation for fax and larger communication systems, helping organizations streamline their operations and unlock new levels of efficiency. By unifying organizational solutions across multiple locations, we are able to significantly reduce administrative overhead, freeing up valuable resources that can be redirected towards whatever you feel is more important than tracking down filed faxes. As a result, your organization can achieve a leaner, more agile fax environment that supports your broader business objectives.

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    IIS understands critical communications

    Your trusted advisor

    With NICE CXone, every customer interaction is an opportunity for excellence. The platform’s advanced features and capabilities enable businesses to manage interactions effectively, optimize performance, and enhance customer satisfaction. IIS’s role in implementing NICE CXone ensures that organizations can fully capitalize on these opportunities, driving continuous improvement in their customer service operations and achieving their goals of delivering exceptional customer experiences.

    The partnership between RingCentral and IIS, featuring the NICE CXone platform, represents a powerful combination of advanced technology and expert implementation. NICE CXone’s cloud-native, comprehensive contact center solution offers businesses a unified approach to managing customer interactions, supported by AI-driven capabilities and robust analytics. IIS’s expertise in deploying and managing NICE CXone ensures that organizations can fully leverage these features to enhance their customer service operations, drive efficiency, and achieve excellence in every interaction.

    How Can IIS Help your team?

    Your Document & Communications Partner

    How Can IIS Help your team?

    Your Document & Communications Partner