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Your contact center is the key to customer satisfaction. Learn how Omnichannel CCaaS solutions allow your customers to communicate in their preferred methods and help your contact center to be more scalable, agile, and responsive. In this webinar, IIS is joined by industry leader NICE inContact for an in-depth understanding of how Omnichannel CCaaS allows your customers to communicate in their preferred method — improving the customer experience and increasing customer loyalty.
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In recent years, healthcare companies have moved towards using electronic health record (EHR) and electronic medical record (EMR) systems. However, many integration gaps remain that often hinder the seamless utilization of EHR systems. Epic is one of the most commonly used EHR systems in the industry and can be integrated into your existing on-premise or
Many people are familiar with Microsoft Teams, especially since the pandemic when most companies adopted a remote workforce. But many organizations are unaware of the ability to add fax into your existing communications platform. By combining the two, users are not only able to utilize the Microsoft Teams application for calls and meetings but are
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