RightFax™ Support

RightFax™ Support Renewal Policies

RIGHTFAX™ SUPPORT CUSTOMERS: OpenText™ support renewal policies could have a financial impact on your RightFax™ support renewal If you use RightFax™ and currently have a RightFax™ support agreement, we’d like to make you aware of renewal policies in the OpenText™ Protect™ Software Maintenance Program that may have a financial impact on your support renewal. These policies specifically …

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CLIENT REFRESH ISSUE WITH RIGHTFAX™ 10.6 FP3

If you are considering an upgrade to RightFax™ 10.6 FP3, you should be aware of a possible performance anomaly if you do not also upgrade your client software. According to the OpenText™ RightFax™ 10.6 FP3 Installation Guide, some server and client combinations may result in a loss of functionality: “Server and client features are highly …

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RightFax™ Service Release

OpenText™ has recently released RightFax™ 10.6, FP2, SR3. This latest release contains a collection of bug fixes for your RightFax™ environment. For a complete list of fixed issues and installation instructions, please refer to the Release Notes in the OpenText™ Knowledge Center.  Instant InfoSystems has tested this release and recommends installing in environments requiring the specific fixes. …

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RightFax™ LifeCycle: Current vs. Sustaining Maintenance

What is the difference between RightFax™ Current Maintenance and Sustaining Maintenance? You may have heard these terms used by OpenText™ to describe the various levels of support offered for RightFax™ over the course of the product’s lifecycle. Here is a brief description RightFax™ Current Maintenance and Sustaining Maintenance. Current Maintenance When OpenText™ releases a new …

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RightFax™ Alert: RightFax™ Incompatible with Adobe Reader 11.0.0.7

Issue: For RightFax™ versions 10, 10.5 and 10.6 FaxUtil client displays blank page for faxes sent with “Create PDF Option” Solution: Please refer to article 50081429 on the OpenText™ Knowledge Center or contact Instant InfoSystems at info@instantinfosystems.com or (310) 750-7295 immediately for help.     Instant InfoSystems is an independent provider of OpenText™ RightFax™ services and …

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Events

Cloud Tech Tuesday: Focus on CCaaS

Your contact center is the key to customer satisfaction. Learn how Omnichannel CCaaS solutions allow your customers to communicate in their preferred methods and help …

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News

Happy Holidays from Instant InfoSystems

A Letter to our Customers from David Klein, CEO December 20, 2019 With the holidays upon us, it is the perfect time to tell you …

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Do you have any questions?

Please contact us directly via our contact form or you can call us directly at (310) 750-7200.

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