Faxing isn’t dead, it’s just transitioned from a physical machine to servers, and more recently to the cloud. Despite its relevance in industries such as finance and healthcare, IT Management programs are not producing many graduates with an expertise in fax technology. This creates a challenge for companies who rely heavily on the transmission of sensitive information through fax.
Finding this specialized expertise and maintaining a support team on staff can be costly, time consuming, or outright impossible. That’s why many organizations are looking to outsource this important task.
Here are a few critical functions that you should look for when exploring managed fax services.
General Maintenance
Ensures the routine administrative tasks necessary to keep your fax server running smoothly and efficiently are performed on a daily, weekly, monthly, or as needed basis.
System Health Check & Monitoring
A system health check ensures the platform is starting from stable footing and allows your fax infrastructure to operate at peak performance. These tasks monitor and confirm that the most mission critical functions are operating as intended.
Professional Services
Includes installation of software upgrades, updates, maintenance releases and add-on modules. This can also cover architectural redesigns, such as adding high availability and redundancy to the platform.
Help Desk
This provides technical support to your IT Help Desk team for fax-specific issues or questions your users may encounter. It should include the oversight of the Case Initiation and Management Process in case a technical issue arises which requires manufacturer escalation.
These functions will help to ensure your fax environment runs smoothly without the hassle of maintaining this staff internally.
And, Instant InfoSystems Managed Services provides all of these functions in order to ensure world class support to organizations across multiple industries.
Instant InfoSystems Managed Services is an outsourced service designed specifically to meet the complex and unique needs of managing your fax environment, including administrative tasks, system updates, reporting, and backups. Whether you need to fill a gap in your internal staff, or supplement the team already managing your fax environment, IIS can help.
To learn more about how Instant InfoSystems Managed Services can help you manage and maintain your fax environment – while saving your organization valuable time and money – contact us for a no-obligation fax assessment and consultation.
