Why Embracing Change Is Now a Must in Healthcare
“The biggest risk is not taking any risk…in a world that is changing quickly, the only strategy guaranteed to fail is not taking risks.” -Mark Zuckerberg
Healthcare’s Need For Strategic AI Integration
As AI rapidly changes the processes, creation, and operations of nearly every industry, the dangers of not taking risks seem greater than ever. Health systems face the dilemma of determining which new technologies are safe and how to adopt them for maximum return on investment, a daunting task intensified by fears of the unknown.
Nio Queiro, President of The Queiro Group, warns that “institutions will be ‘left behind’ if they resist change and want to keep doing things the old way. Automation allows them to scale, which they need to do in order to handle costs.”
And help with handling costs is just what hospitals need with the American Hospital Association (AHA) recently reporting that:
- Inflation grew two times faster than Medicare reimbursement for hospital inpatient care between 2021 and 2023
- Operational costs and economic pressures continue to escalate for America’s hospitals and health systems as they care for patients and communities in 2024
“Here’s the deal,” Nio shared in the webinar ‘How to Drive Efficiency in the Revenue Cycle by Empowering Your Workforce,’ “the areas that really have a return on investment have been the point-of-service areas in AI. People love it because now they are actually experiencing a different type of communication with the patient.”
How AI and Automation Promise Unprecedented Hospitality
By leveraging innovative technology like automation and machine learning, health systems can drive financial gains while delivering the highest quality of care possible. “ you have the potential to create a truly, new method of hospitality for your patients. If we start thinking of the experience of the patient similarly to the way we experience going into a 5-star hotel, we change the way we do business.”
Harnessing automation to complete the front-end’s mundane, manual tasks like capturing, managing, and exchanging disparate data, the solutions available from Instant InfoSystems integrate with EMR systems to automatically index captured data to the patient record. When technology completes the front end’s mundane, time-consuming manual tasks, hospital teams can focus their talents on higher-value assignments like reshaping the patient experience and prioritizing a human connection.