IIS Supplemental Support Plan
The IIS Supplemental Support Plan™ provides an added layer of support for companies looking to protect their mission-critical RightFax™ environments
Instant InfoSystems has been providing world-class RightFax Support for over 20 years*. Our senior fax engineers boast an average of over 10 years experience working with RightFax and have earned numerous technical certifications in the critical applications which surround RightFax. Now, as an independent provider of fax solutions and support, Instant InfoSystems continues to provide superior technical support and services to the RightFax community.
The IIS Supplemental Support Plan provides an extra layer of protection for mission critical RightFax environments, in addition to the support provided by the OpenText support plan. With the IIS Supplemental Support Plan, you benefit from:
- First line technical support from Instant InfoSystems available 12×5 or 24x7x365
- Average hold times of under two minutes—with calls answered by a fax specialist ready to help
- North American-based technical support team staffed with seasoned fax experts and RightFax specialists
- “One stop shop” for all RightFax support issues
- Escalation to OpenText, if needed, with your OpenText Support contract
- Access to RightFax software maintenance, updates, and Knowledge Center with your OpenText Support contract
Because of our depth of expertise, we are able to resolve over 96% of all incidents without escalation** to OpenText. However, should your incident require escalation, your OpenText Support Plan will ensure you have access to OpenText Support and all necessary software patches, maintenance updates, etc.
The IIS Supplemental Support Plan provides the best of both worlds – the superior level of service, support, responsiveness, and technical expertise from Instant InfoSystems with the escalation privileges, software maintenance, and Knowledge Center access available with your OpenText support plan.
To learn more about the IIS Supplemental Support Program, contact an IIS Fax Specialist today.
*Instant InfoSystems is an independent provider of RightFax services and support. RightFax is a registered trademark of OpenText Corporation. Instant InfoSystems is not an authorized partner of OpenText or reseller of OpenText products or support plans.
**Based on total support incidents resolved in 2015.