IIS Best Effort Support for RightFax
IIS Best Effort Support for RightFax™ provides world-class RightFax support without the commitment of an OpenText Support Agreement
If you are looking for outstanding protection of your RightFax environment, but do not want to commit to an OpenText Support Agreement, IIS Best Effort Support for RightFax is an ideal option.
IIS Best Effort Support for RightFax is designed for companies that:
- Are considering an alternative to RightFax, but need support coverage while exploring other options
- Are implementing a new fax solution from IIS but need to ensure the RightFax environment remains supported during the implementation
- Have an OpenText RightFax Support Agreement nearing expiration and are looking for more flexible and economical RightFax support options
- Use a version of RightFax software nearing or past the Sustained Maintenance/development end-of-life date and do not intend to upgrade
- Need expert technical support for their RightFax environment but do not need escalation to OpenText for patches or bug fixes
Because of our 20+ years of experience supporting RightFax*, a technical team boasting an average of more than 10 years experience working with RightFax, and numerous technical certifications in the critical applications which surround RightFax, IIS is in the unique position to provide Best Effort support for your RightFax environment.
With IIS Best Effort Support for RightFax you benefit from:
- First line technical support from Instant InfoSystems senior fax engineers available 12×5 or 24x7x365
- Average hold times of under two minutes—with calls answered by a fax specialist ready to help
- North American-based technical support team staffed with seasoned fax specialists
- “One stop shop” for all RightFax support issues, including RightFax environments cloud-enabled with etherFAX™
- Flexible support plans, available in the time increment you require, to avoid any gaps in the protection of your critical fax environment
Plus, because of our depth of expertise, we are able to resolve over 96% of all incidents without escalation** to OpenText.
To learn more about IIS Best Effort Support, contact an IIS Fax Specialist today.
*Instant InfoSystems is an independent provider of RightFax services and support. RightFax is a registered trademark of OpenText Corporation. Instant InfoSystems is not an authorized partner of OpenText or reseller of OpenText products.
**Based on total support incidents resolved in 2015.