Instant InfoSystems Technical Support

Instant InfoSystems is much more than a value added reseller. For more than 20 years, we have been providing consultative support and professionals services to Fortune 1000 companies, and delivering a world-class level of technical support and expertise that is unsurpassed in our industry.

When you partner with Instant InfoSystems, not only do you benefit from best-of-breed products and services, but also from the peace of mind that comes from knowing those products are backed by an industry leading technical services organization.

Instant InfoSystems Technical Support Guide

The IIS Technical Services team is staffed with Technical Support Engineers, Field Systems Engineers, Sales Engineers, and Subject Matter Experts. The IIS Technical Services team brings extensive technical certifications, including Windows MCP, MCSA, MCSE, Microsoft SQL, SharePoint and Exchange. Of course, our technical services team has also completed extensive training in every one of products we offer, with specific, and industry-leading expertise in many of the market’s leading fax solutions including Biscom FAXCOM, XMediusFAX, etherFAX, Retarus, FaxCore, stratafax, and more.

The IIS Technical Support team delivers an unparalleled level of support, training and services, including 24×7 support, hold-times under 2 minutes, on-site assistance, Live Support, classroom instruction and online training. Our goal is to ensure your environment is running smoothly, and optimized to its full potential, around the clock.

Support Plans & More

Premier Support

The Premier Support Plan is designed for customers who can address server maintenance and potential technical support issues during regular business hours. It provides support for your complete Instant InfoSystems solution (excluding those products not supported by Instant InfoSystems). This plan provides access to unlimited support (per server) during standard business hours.

  • Number of incidents: Unlimited
  • Hours of coverage: Monday – Friday: 5:00 a.m. to 5:00 p.m. Pacific Standard Time (PST) (excluding holidays)
  • Number of servers covered on one plan: Unlimited
  • Number of customer contacts: 2
  • Plan duration: 1 year, 2 years, 3 years or 5 years
  • Board replacement: Available
  • Remote Access: Available for advanced troubleshooting
  • Options: On-site or Remote

Premier Plus Support

The Premier Plus Support plan is geared toward customers who have mission-critical applications. This plan provides you with the ability to handle server maintenance or potential support issues outside of regular business hours. This Premier Support plan is a comprehensive per-server plan that provides you with 7x24x365 support on your Instant InfoSystems solution (excluding those products not supported by Instant InfoSystems).

  • Number of incidents: Unlimited
  • Hours of coverage: Monday to Sunday, 24 hours per day, 365 days per year
  • Number of servers covered on one plan: Unlimited
  • Number of customer contacts: 6
  • Plan duration: 1 year, 2 years, 3 years or 5 years
  • Board replacement: Available
  • Remote Access: Available for advanced troubleshooting
  • Options: On-site or Remote

 

IIS Supplemental Support

The IIS Supplemental Support Plan™ provides an added layer of support for companies looking to protect their mission-critical RightFax™ environments.

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IIS Best Effort Support

IIS Best Effort Support for RightFax™ provides world-class RightFax support without the commitment of a manufacturer support agreement.

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*Instant InfoSystems is an independent provider of RightFax services and support. RightFax is a registered trademark of OpenText Corporation. Instant InfoSystems is not an authorized partner of OpenText or reseller of OpenText products.