Support Plans and More

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Instant InfoSystems Technical Support

When you partner with Instant InfoSystems, not only do you benefit from best-of-breed products and services, but also from the peace of mind that comes from knowing those products are backed by an industry-leading technical services organization.

The IIS Technical Services team is staffed with Technical Support Engineers, Field Systems Engineers, and Subject Matter Experts. The IIS Technical Services team brings extensive technical certifications, including Windows MCP, MCSA, MCSE, Microsoft SQL, SharePoint and Exchange. Of course, our technical services team has also completed extensive training in every one of products we offer, with specific expertise in many of the market’s leading fax solutions including Biscom FAXCOM, etherFAX™, FaxCore, Retarus, RightFax, stratafaxand more.

IIS Support Plans

The IIS Technical Support team delivers an unparalleled level of support including 24×7 support, on-site assistance, Live Support, and average hold-times under 2 minutes. Plus, when you call IIS Technical Support, you can be sure your call will be answered by an experienced technician ready to help. No triage. No callbacks. Just answers. 
 

The Premier Support Plan is designed for customers who can address server maintenance and potential technical support issues during regular business hours. It provides support for your complete Instant InfoSystems solution (excluding those products not supported by Instant InfoSystems). This plan provides access to unlimited support (per server) during standard business hours.

  • Number of incidents: Unlimited
  • Hours of coverage: Monday – Friday: 5:00 a.m. to 5:00 p.m. Pacific Standard Time (PST) (excluding holidays)
  • Number of servers covered on one plan: Unlimited
  • Number of customer contacts: 2
  • Plan duration: 1 year, 2 years, 3 years or 5 years
  • Board replacement: Available
  • Remote Access: Available for advanced troubleshooting
  • Options: On-site or Remote

The Premier Plus Support plan is geared toward customers who have mission-critical applications. This plan provides you with the ability to handle server maintenance or potential support issues outside of regular business hours. This Premier Support plan is a comprehensive per-server plan that provides you with 7x24x365 support on your Instant InfoSystems solution (excluding those products not supported by Instant InfoSystems).

  • Number of incidents: Unlimited
  • Hours of coverage: Monday to Sunday, 24 hours per day, 365 days per year
  • Number of servers covered on one plan: Unlimited
  • Number of customer contacts: 6
  • Plan duration: 1 year, 2 years, 3 years or 5 years
  • Board replacement: Available
  • Remote Access: Available for advanced troubleshooting
  • Options: On-site or Remote

IIS Supplemental Support

The IIS Supplemental Support Plan™ provides an added layer of support for companies looking to protect their mission-critical RightFax™ environments.

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IIS Best Effort Support

IIS Best Effort Support for RightFax™ provides world-class RightFax™ support without the commitment of a manufacturer support agreement.

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*Instant InfoSystems is an independent provider of RightFax™ services and support. RightFax™ is a registered trademark of OpenText™ Corporation. Instant InfoSystems is not an authorized partner of OpenText™ or reseller of OpenText™ products or support plans.

Events

POSTPONED: Credit Unions and CCaaS: How to Boost Agent and Member Satisfaction

Webinar Postponed Thank you for your interest in our webinar, Credit Unions and CCaaS: How to Boost Agent and Member Satisfaction, originally scheduled for March …

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News

The technology landscape is changing. Is your fax server keeping up?

Changes are happening to many of the software and hardware components in and around your fax server. As technology continues to evolve, is your fax …

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Do you have any questions?

Please contact us directly via our contact form or you can call us directly at (310) 750-7200.

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How can we help?

There is no doubt your organization has been impacted by COVID-19 and the measures taken to slow its transmission.

At Instant InfoSystems, we want to do whatever we can to help you keep your employees safe and your business running. We are fortunate to work with leading UCaaS and CCaaS companies who are generously making their solutions available for free during this unprecedented time. These solutions can help you deploy a remote workforce in as little as 48 hours at no cost to you. 

If you would like more information, please reach out to us by phone at (310) 750-7200, by email, or by using the contact button below. We are ready to help.