Support and Services
Instant InfoSystems is one of the preeminent, independent Fax Solution Providers in North America. Our Technical Services team is comprised of Support Engineers, Field Engineers, and Subject Matter Experts, each with an average of more than 10 years experience with the industry’s leading fax solutions. Even more impressive, our Technical Support help desk boasts an average hold time of under two minutes. All of this adds up to a technical team that has the experience, knowledge and access to get your important questions answered and your technical challenges solved. Fast.
“Being in the software development and support industry for over 20 years I can fully understand and appreciate a high level of customer service. It’s quite refreshing and a rarity these days to find a company who actually provides that level of support. Saying and doing are two different things and so far you have backed what you have claimed. As long as that continues, I will be your advocate.”
~ Fortune 50 Government Health Insurance Organization
Read more of these testimonials and learn what our customers have to say about our level of Technical Support and how it compares to the competition.
Instant InfoSystems Technical Services
When it comes to Technical Support for your mission critical fax environment, no one offers the breadth of service, depth of expertise, or unparalleled service levels of Instant InfoSystems.
- IIS Support Plans
- Professional Services
- IIS Managed Services
- Live Remote Assistance
- Contact a Fax Specialist
Common Pitfalls of Application-Based Faxing
If you rely on mission-critical faxing from your enterprise applications, chances are you aren't getting the reporting, monitoring, and alerting you need from your legacy fax server. Contact us for a complimentary assessment of your environment and how we can help improve the efficiency, reliability and security of your fax applications.