RightFax Life Cycle
Many of our customers have asked about “RightFax end-of-life.” New versions of RightFax™ are maintained by OpenText™ for a period of five years following the release date. This period is known as “Current Maintenance.” After that time, RightFax software reaches its development end-of-life and moves into a period known as “Sustaining Maintenance.” Once a RightFax version has reached its development end-of-life, or Sustaining Maintenance period, no new development for service packs, patches, or hot fixes is available. Product defects and enhancement requests may be reported, but an upgrade to a Current Maintenance version may be required to resolve the issue.
IMPORTANT: RightFax 10.5 software development ceased in November, 2016, and no new service releases, updates, or software patches will be made available by OpenText. If you are currently using RightFax version 10.5 and require software maintenance, you may be required to upgrade to RightFax version 10.6. However, keep in mind, RightFax version 10.6 will only be maintained under the Current Maintenance program until November 2018.
Rest assured, Instant InfoSystems will continue to provide Technical Support and Services for your RightFax environment for as long as you have an IIS Support Agreement*. If you would like to discuss alternatives to RightFax, please contact one of our Fax Product Specialists and we will be happy to discuss your options and determine the best fax solution to meet your needs.
||Support Status||Sustaining Maintenance|
|RightFax 10.6||Current Maintenance||November, 2018|
|RightFax 10.5||Development End-of-Life / Sustaining Maintenance||November 11, 2016|
|RightFax 10.0||Development End-of-Life / Sustaining Maintenance||July 17, 2015|
|RightFax 9.4||Development End-of-Life / Sustaining Maintenance||May 31, 2014
|RightFax 9.3||Development End-of-Life / Sustaining Maintenance||December 31, 2011|
|RightFax 9.0||Development End-of-Life / Sustaining Maintenance||October 1, 2009|
|RightFax 8.7||Development End-of-Life / Sustaining Maintenance||September 9, 2008|
|RightFax 8.5||Development End-of-Life / Sustaining Maintenance||February 17, 2006|
|RightFax 8.0||Development End-of-Life / Sustaining Maintenance||September 30, 2004|
*Instant InfoSystems is an independent provider of RightFax services and support. RightFax is a registered trademark of OpenText Corporation. Instant InfoSystems is not an authorized partner of OpenText or reseller of OpenText products.