RightFax Alert: RightFax Incompatible with Adobe Reader 11.0.0.7

Issue: For RightFax versions 10, 10.5 and 10.6 FaxUtil client displays blank page for faxes sent with “Create PDF Option” Solution: Please refer to article 50081429 on the OpenText Knowledge Center or contact Instant InfoSystems at info@instantinfosystems.com or (310) 750-7295 immediately for help.  

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Rightfax Alert: No Fax Address Message Box Using Adobe Reader 11.06

Issue:  After updating Adobe Reader to version 11.06 you may notice you can no longer get the fax addressing popup message box when printing from Adobe Reader to RightFax.  This prevents you from sending faxes. Cause:  A new security feature in Adobe Reader 11.06.  Solution:  Currently the only workaround is to disable this feature as […]

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RightFax Alert: Documents are failing conversion with an error 126 loading SCCVW.DLL

Issue: In RightFax, documents being submitted to the RightFax server are failing conversion, and in Event viewer, the work servers are producing the following errors: IIDF:Error 126 loading SCCVW.DLL from ..\INSO directory IPF:Error 126 loading SCCVW.DLL from ..\INSO directory CP:Error 126 converting document \\\ RIGHTFAX\OUTGOING\ (attachment #0) Cause: This is caused by the CWDIllegalInDllSearch registry […]

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RightFax Alert: Fax status not updating after reboot in Windows 2008 and Windows 2008 R2

Issue: In RightFax, fax statuses do not update after a reboot of a Windows 2008 or Windows 2008 R2 server. Cause: Microsoft identified an issue with MSMQ where the MSMQ service binds itself to the loopback address (127.0.0.1) after a reboot of the server. Solution: Please refer to article 47381061 on the OpenText Knowledge Center or […]

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RightFax Alert: Quotations found within the ImagePath for RightFax Services may prevent RightFax services from starting

Issue: In RightFax, quotations found within the ImagePath for RightFax Services may prevent RightFax services from starting. While Actlog.dat was previously a supporting file for the DocTransport, it likely no longer exists in your system. The Additional Information section contains an example of an error that shows that the registry has referenced the correct installation […]

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