RightFax Support Renewal Policies

RIGHTFAX SUPPORT CUSTOMERS: OpenText support renewal policies could have a financial impact on your RightFax support renewal If you use RightFax™ and currently have a RightFax support agreement, we’d like to make you aware of renewal policies in the OpenText Protect™ Software Maintenance Program that may have a financial impact on your support renewal. These policies […]

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CLIENT REFRESH ISSUE WITH RIGHTFAX 10.6 FP3

If you are considering an upgrade to RightFax 10.6 FP3, you should be aware of a possible performance anomaly if you do not also upgrade your client software. According to the OpenText RightFax 10.6 FP3 Installation Guide, some server and client combinations may result in a loss of functionality: “Server and client features are highly […]

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RightFax 10.6 Feature Pack 3 Service Release 1

RightFax 10.6 Feature Pack 3 Service Release 1 is now available. OpenText recently released RightFax 10.6 Feature Pack 3 Service Release 1. This release addresses a number of errors found within Feature Pack 3 related to the conversion engine, alerting, email gateways, DocTransport, Web Client, FaxUtil and Exchange Web Services. Anyone considering installing the latest […]

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RightFax Service Release and End-of-Life

OpenText has recently released RightFax 10.6, FP2, SR3. This latest release contains a collection of bug fixes for your RightFax environment. For a complete list of fixed issues and installation instructions, please refer to the Release Notes in the OpenText Knowledge Center. If you are unable to access Knowledge Center, please contact Instant InfoSystems for assistance. Instant InfoSystems […]

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RightFax 10.6 Known Conversion Issues

OpenText has confirmed a known conversion issue with RightFax 10.6. According to the latest OpenText Technical Alert, “In OpenText RightFax 10.6, fax information may get delivered to the wrong recipient. The tracking number for this issue is RF-13998.”  The issue exists when the content of a document fails conversion. When this happens, the content that fails conversion […]

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